Associate Center Manager | Sales

CultFit; Amritsar; On-site; INR 360,000 - 520,000; Full time

Job summary

Cultfit is seeking a Centre Manager to lead a fitness center, drive member experience, sales performance, and operations excellence. This role requires ownership, customer focus, and a high-energy service mindset.

You will supervise memberships, scheduling, and daily facility checks, while maintaining brand standards and safety. The ideal candidate has 0–2 years in sales/ops/service and strong communication.

Qualifications

• Bachelor's or Diploma degree is required.
• 0-2 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Passion for fitness, wellbeing and community building is a plus.

Responsibilities

• Achieve monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the membership conversion process with clean, timely documentation via the portal.
• Ensure smooth daily operations using prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials and ensure timely restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.
• Build rapport with members to create a welcoming environment.
• Resolve escalations and ensure a smooth before/during/after-class experience.
• Capture and document feedback from members and trainers for continuous improvement.
• Uphold Cultfit's service quality and act as the center's primary representative.

Skills

Sales experience

Operations

Customer service

Communication skills

Problem solving

Education

Bachelor's degree

Diploma

Job description

About

This job is provided by apna.co About the Role:

The Centre Manager is the face of a Cultfit center and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities

Sales & Business Growth

• Achieve monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.

Centre Operations Management

• Ensure smooth daily operations using the prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.

Member Experience & Engagement

• Build strong rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure a smooth before/during/after-class experience.
• Capture and document feedback from members and trainers for continuous improvement.
• Uphold Cultfit's service quality and act as the primary representative of the center.

Qualifications & Skills

• Bachelors/Diploma degree.
• 0-2 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Work Schedule

• Straight Shift:
• Morning shift: 5:30 AM to 2:30 PM
• Evening shift: 1:30 PM to 10:30 PM

Split Shifts

• Morning shift: 5:30 AM to 9:30 AM
• Evening shift: 5:30 PM to 10:30 PM

Contact details: 8796905438/ [e-mail]