Associate Center Manager (Sales & Ops Role)

cult.fit; Bengaluru; On-site; INR 420,000 - 600,000; Full time

Job summary

cult.fit is seeking a Centre Manager in Bengaluru to lead a vibrant fitness center. You will drive memberships, renewals and upsells, while ensuring smooth daily operations, class schedules, trainer punctuality and a safe, clean facility.

You will build rapport with members and resolve escalations to deliver a welcoming, community-driven environment. The role requires ownership, strong communication, and a customer-centric mindset, with a passion for fitness and wellbeing.

Qualifications

• Bachelor's or Diploma required.
• 0–3 years in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Nice to have passion for fitness, wellbeing and community.

Responsibilities

• Drive sales targets for memberships, renewals, and upsells.
• Oversee daily operations, class schedules, trainer punctuality, and readiness.
• Ensure excellent member experience and handle escalations.
• Maintain cleanliness, safety, and brand standards across the center.

Skills

Sales

Operations management

Customer service

Communication

Ownership

Education

Bachelor's degree or Diploma

Job description

About the Role

The Centre Manager is the face of a Cultfit center and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities

• 1. Sales & Business Growth
  • Own monthly targets for memberships, renewals, and upsells.
  • Drive walk-in/trial conversions through effective consultations.
  • Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.
• 2. Centre Operations Management
  • Ensure smooth daily operations using the prescribed checklist tools.
  • Oversee class schedules, trainer punctuality, and session readiness.
  • Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
  • Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
  • Address operational gaps related to attendance, bookings, equipment, or facility.
• 3. Member Experience & Engagement
  • Build strong rapport with members to create a welcoming, community-driven environment.
  • Resolve escalations and ensure a smooth before/during/after-class experience.
  • Capture and document feedback from members and trainers for continuous improvement.
  • Uphold Cultfit's service quality and act as the primary representative of the center.

Qualifications & Skills

• Bachelors/Diploma degree.
• 0-3 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Work Schedule

Straight Shift

On most days, you will be assigned a straight shift, which may be either:

• Morning shift: 5:30 AM to 2:30 PM
• Evening shift: 1:30 PM to 10:30 PM

Split Shift (Based on Business Requirements)

On some days, you may be assigned a split shift, which requires reporting to the center in both the morning and evening:

• Morning shift: 5:30 AM to 9:30 AM
• Evening shift: 5:00 PM to 10:00 PM to 10:00 PM