Associate Centre Manager

CultFit; Bengaluru; On-site; INR 446,000 - 670,000; Full time

Job summary

CultFit Bengaluru centre is seeking a proactive Centre Manager to drive sales, oversee daily operations, and ensure an exceptional member experience. You will own membership conversions, manage class schedules, and uphold brand standards in a fast-paced fitness environment.

Ideal candidates have 2–5 years in similar roles, strong communication, and a passion for fitness communities. This full-time role offers morning and evening shifts with a performance-based incentive structure.

Qualifications

• Bachelor's or Diploma in any relevant field.
• 2–5 years in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Nice to have passion for fitness and community building.

Responsibilities

• Sales & Business Growth: Own monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage membership conversion with clean, timely documentation via portal.
• Centre Operations Management: Ensure smooth daily operations using prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials and restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.
• Member Experience & Engagement: Build rapport with members and resolve escalations.
• Capture feedback from members and trainers for continuous improvement.
• Uphold Cultfit's service quality and act as the centre's primary representative.

Skills

Sales

Operations

Customer service

Communication

Team leadership

Education

Bachelor's/Diploma degree

Job description

This job is provided by apna.co

About the Role

The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities

• Sales & Business Growth
• Own monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the entire membership conversion process with clean, consistent, and timely

documentation via the portal.

• Centre Operations Management
• Ensure smooth daily operations using the prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.
• Member Experience & Engagement
• Build strong rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure a smooth before/during/after-class experience.
• Capture and document feedback from members and trainers for continuous improvement.
• Uphold Cultfit's service quality and act as the primary representative of the centre.

What Success Looks Like

• Meeting/exceeding sales and conversion targets.
• A consistently smooth, compliant, and high-performing centre.
• High member satisfaction, retention, and NPS.
• Strong centre ambience, audit scores, and operational excellence.

Qualifications & Skills

• Bachelor's/Diploma degree.
• 2-5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Work Schedule

Straight Shift

On most days, you will be assigned a straight shift, which may be either:

• Morning shift: 5:30 AM to 2:30 PM
• Evening shift: 1:30 PM to 10:30 PM

Split Shift (Based on Business Requirements)

On some days, you may be assigned a split shift, which requires reporting to the centre in both

Morning And Evening

• Morning shift: 5:30 AM to 9:30 AM
• Evening shift: 5:00 PM to 10:00 PM

Weekly Off

One day off per week, aligned with centre requirements.

Variable Incentive

Variable incentive will depend on sales and operational performance. In recent months, the average incentive payout has been around INR 15,000 per month.