Center Manager

CultFit; Bengaluru; On-site; INR 550,000 - 750,000; Full time

Job summary

Cultfit is seeking a Centre Manager in Bengaluru to lead a fitness center, drive memberships and renewals, and ensure seamless day-to-day operations. You will own member experience, staff coordination, and quality control to uphold the Cultfit brand.

The role emphasizes ownership, strong communication, and a passion for community-building, with activities spanning sales, service, and facility management.

Qualifications

• Bachelors/Diploma degree.
• 0-3 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Responsibilities

• Drive monthly targets for memberships, renewals, and upsells; manage conversions and documentation.
• Oversee daily centre operations, schedules, trainer punctuality, cleanliness, safety and brand standards.
• Build rapport with members to create a welcoming, community-driven environment and handle escalations.

Skills

Strong communication

Customer handling

Ownership

Problem solving

Fitness passion

Education

Bachelor's/Diploma degree

Job description

About The Role

The Centre Manager is the face of a Cultfit center and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities

• Sales & Business Growth
  • Own monthly targets for memberships, renewals, and upsells.
  • Drive walk-in/trial conversions through effective consultations.
  • Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.
• Centre Operations Management
  • Ensure smooth daily operations using the prescribed checklist tools.
  • Oversee class schedules, trainer punctuality, and session readiness.
  • Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
  • Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
  • Address operational gaps related to attendance, bookings, equipment, or facility.
• Member Experience & Engagement
  • Build strong rapport with members to create a welcoming, community-driven environment.
  • Resolve escalations and ensure a smooth before/during/after-class experience.
  • Capture and document feedback from members and trainers for continuous improvement.
  • Uphold Cultfit's service quality and act as the primary representative of the center.

Qualifications & Skills

• Bachelors/Diploma degree.
• 0-3 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Work Schedule

• Straight Shift
• On most days, you will be assigned a straight shift, which may be either:
• Morning shift: 5:30 AM to 2:30 PM
• Evening shift: 1:30 PM to 10:30 PM
• Split Shift (Based on Business Requirements)
• On some days, you may be assigned a split shift, which requires reporting to the center in both the morning and evening:
• Morning shift: 5:30 AM to 9:30 AM
• Evening shift: 5:00 PM to 10:00 PM