Associate Center Manager | Sales

cult.fit; Delhi; On-site; INR 300,000 - 500,000; Full time

Job summary

Cultfit is seeking a Centre Manager for our Delhi centers. You will be the face of the center, driving sales, delivering an exceptional member experience, and ensuring smooth operations in a fast-paced fitness environment.

You will own membership targets, manage class schedules, oversee staff punctuality, and maintain brand standards. A strong communicator with ownership mindset is essential to build a vibrant community and deliver consistent service.

Qualifications

• Bachelor's/Diploma degree.
• 0-5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Responsibilities

• Sales & Business Growth: Own monthly targets for memberships, renewals, and upsells.
• Centre Operations Management: Ensure smooth daily operations and audits.
• Member Experience & Engagement: Build rapport with members and resolve escalations.

Skills

Sales

Operations management

Customer service

Communication

Problem-solving

Education

Bachelor's degree

Diploma

Job description

Work Location:

Moti Nagar & Paschim Vihar

Salary :

3LPA fixed plus Incentives (performance based)

About the Role:

The Centre Manager is the face of a Cultfit center and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities:

• 1. Sales & Business Growth
  • Own monthly targets for memberships, renewals, and upsells.
  • Drive walk-in/trial conversions through effective consultations.
  • Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.
• 2. Centre Operations Management
  • Ensure smooth daily operations using the prescribed checklist tools.
  • Oversee class schedules, trainer punctuality, and session readiness.
  • Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
  • Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
  • Address operational gaps related to attendance, bookings, equipment, or facility.
• 3. Member Experience & Engagement
  • Build strong rapport with members to create a welcoming, community-driven environment.
  • Resolve escalations and ensure a smooth before/during/after-class experience.
  • Capture and document feedback from members and trainers for continuous improvement.
  • Uphold Cultfit's service quality and act as the primary representative of the center.

Qualifications & Skills

• Bachelors/Diploma degree.
• 0-5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Work Schedule:

• Straight Shift
  • On most days, you will be assigned a straight shift, which may be either:
  • Morning shift: 5:30 AM to 2:30 PM
  • Evening shift: 1:30 PM to 10:30 PM
• Split Shift (Based on Business Requirements)
  • On some days, you may be assigned a split shift, which requires
  • reporting to the center in both the morning and evening:
  • Morning shift: 5:30 AM to 9:30 AM
  • Evening shift: 5:00 PM to 10:00 PM