Associate Center Manager

CultFit; Vasai-Virar; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Health insurance

Free Cultfit workouts

Job summary

Cultfit is seeking a Centre Manager in Vasai, Maharashtra, to deliver a seamless member experience, drive sales performance, and ensure operational excellence. The role requires ownership, customer-centricity, and a passion for building an energetic fitness community.

You will manage membership conversions, walk-ins, class schedules, and daily facility standards while maintaining brand consistency. Strong communication and leadership are essential for success.

Qualifications

• Bachelor’s/Diploma degree required.
• 2–5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Nice to have passion for fitness, wellbeing, and community building.

Responsibilities

• Drive sales, memberships, renewals, and upsells to meet/exceed monthly targets.
• Own the membership conversion process and walk-in/trial conversions.
• Oversee centre operations: class schedules, trainer punctuality, audits, and inventory.
• Enhance member experience and engagement; resolve escalations and document feedback.
• Represent Cultfit as the centre lead, upholding service quality and brand standards.

Skills

Sales & growth

Operations

Customer experience

Communication

Team leadership

Education

Bachelor’s/Diploma degree

Job description

This job is provided by apna.co About the Role

The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities

• Sales & Business Growth
• Own monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the entire membership conversion process with clean, consistent, and timely

• Centre Operations Management
• Ensure smooth daily operations using the prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.
• Member Experience & Engagement
• Build strong rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure a smooth before/during/after-class experience.
• Capture and document feedback from members and trainers for continuous improvement.
• Uphold Cultfit’s service quality and act as the primary representative of the centre.

What Success Looks Like

• Meeting/exceeding sales and conversion targets.
• A consistently smooth, compliant, and high-performing centre.
• High member satisfaction, retention, and NPS.
• Strong centre ambience, audit scores, and operational excellence.

Qualifications & Skills

• Bachelor’s/Diploma degree.
• 2–5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Work Schedule

Straight Shift

On most days, you will be assigned a straight shift, which may be either:

Morning shift: 5:30 AM to 2:30 PM

Evening shift: 1:30 PM to 10:30 PM

Split Shift (Based on Business Requirements)

On some days, you may be assigned a split shift, which requires reporting to the centre in both the

Morning And Evening

Morning shift: 5:30 AM to 9:30 AM

Evening shift: 5:00 PM to 10:00 PM

Weekly Off

One day off per week, aligned with centre requirements.

Variable Incentive

Variable incentive will depend on sales and operational performance. In recent months, the average incentive payout has been around INR 15,000 per month.

Why Join Cultfit?

• Comprehensive health insurance and wellness benefits.
• Exclusive access to Cultfit workouts, enabling you to transform your own fitness journey.
• Be part of Cultfit’s mission to #makehealtheasy for millions.
• Exposure to sales, operations, customer experience, and business performance.
• High-growth environment with performance-based advancement.

CONTACT NUMBER: 7977250450