Center Head / Center Manager

Bakliwal Tutorials; Navi Mumbai, Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Bakliwal Tutorials is seeking a Center Head/Center Manager in Pune to drive strategic growth through strong school networks and exceptional student facilitation. You will oversee customer interactions, lead generation with local educators, and coordinate admissions in a fast-paced center environment.

The role emphasizes relationship building, process optimization, and delivering a seamless, student-focused experience for learners and parents alike.

Qualifications

• Diploma/Graduate from any stream; education sector experience is a plus, freshers welcome.
• Experience in education or hospitality is an advantage.

Responsibilities

• Greet and assist walk-in customers with warmth and efficiency.
• Build and maintain relationships with local schools and institutions.
• Guide students through admissions and course progression.
• Resolve student and parent queries promptly.
• Coordinate with other centers and teams to streamline operations.
• Maintain accurate records of interactions and admissions.
• Deliver a positive, student-centered experience aligned with the organization.

Skills

Communication skills

Interpersonal skills

Customer focus

Professionalism

Growth mindset

English fluency

Marathi/Hindi knowledge

Education

Diploma/Graduate

Tools

Advanced Excel

Python

SQL

Photoshop

Canva

Digital Marketing

Job description

Company: Bakliwal Tutorials

https://www.bakliwaltutorialsiit.com/

Job Opportunity: Center Head / Center Manager

Location: Pune

We are seeking a dedicated, dynamic, and customer-focused individual to join our team. This role is crucial in strategic growth for the center. It involves relationship building with schools & institutes. The role must ensure seamless customer interactions, student facilitation. If you are passionate about education, networking, and making a meaningful impact, we invite you to be part of our journey.

Key Responsibilities:

• 1. Customer Interaction & Support Greet and assist walk-in customers professionally, addressing inquiries with warmth and efficiency. Handle telephonic inquiries regarding registration, admissions, and other processes. Ensure a positive and welcoming experience for students and parents.
• 2. Network Building & Lead Generation Build and maintain relationships with local schools, teachers, and educational institutions. Actively participate in outreach and networking activities to generate leads and create awareness.
• 3. Student Facilitation & Support Guide students through the entire process from entrance exams to admissions and course progression. Collaborate with academic and administrative teams to ensure smooth coordination. Provide timely and accurate information to students and parents to facilitate a hassle-free admission process.
• 4. Problem-Solving & Resolution Address and resolve student and parent queries promptly, ensuring their concerns are met with effective solutions.
• 5. Internal Coordination Work proactively with other centers, departments, and academic team to streamline operations and resolve issues efficiently.
• 6. Database Management Maintain accurate and organized records of student interactions, inquiries and admissions. Ensure proper documentation as per set procedures.
• 7. Delivering a Positive Experience Strive to create a lasting positive impact through every customer interaction. Uphold the organizations values and maintain a student-centric approach at all times.

Qualifications & Experience:

• Diploma/Graduate in any stream (Science, MBA, BBA, Commerce, Arts, etc.).
• Experience in the education or hospitality industry is an advantage, but freshers are welcome to apply.

Skills & Competencies:

• Strong verbal and written communication skills.
• Excellent interpersonal skills with warmth and empathy.
• Presentable, ethical, and hardworking with a growth-oriented mindset.
• Passionate about professional and organizational growth.
• Fluency in English is a must; proficiency in Marathi & Hindi is highly preferred.

Knowledge of skills like Advanced Excel, Python, SQL, Photoshop, Canva, Digital Marketing skills will be added advantage.

Join us for a long-term career and play a vital role in shaping the success of the organization and self.