Center Manager

Rancho Labs; Dadri; On-site; INR 500,000 - 800,000; Full time

Benefits offered by this job

Dynamic and innovation-driven work environment

Leadership and growth opportunities

Job summary

Rancho Labs is looking for a Centre Manager to oversee day-to-day operations at the Noida Centre. The ideal candidate will ensure smooth functioning, deliver excellent parent and student experiences, and track operational KPIs.

This role requires strong management skills, team coordination, and customer relationship management. The position offers opportunities in a fast-growing ed-tech startup, alongside exposure to innovative education programs.

Qualifications

• 2 to 5 years of experience in operations, centre management, or customer-facing roles.
• Strong organizational and multitasking abilities.
• Ability to manage teams and coordinate across departments.

Responsibilities

• Manage daily operations and ensure smooth functioning of the centre.
• Act as the primary point of contact for parents and students.
• Track and maintain key centre metrics including student enrollments and retention rates.

Skills

Communication skills

Team coordination

Customer relationship management

Problem-solving

Education

Bachelor's degree in Management, Operations, Education, or related field

Tools

Excel/Google Sheets

Job description

About Rancho Labs

Rancho Labs is an innovative ed-tech platform focused on practical learning in Robotics, Coding, AI, and emerging technologies for school students by IITians. We aim to create engaging, hands-on learning experiences that help students build future-ready skills.

www.rancholabs.com

Role Overview

We are looking for a proactive and execution-oriented Centre Manager to lead the day-to-day operations of the Rancho Labs Noida Centre.

The ideal candidate will be responsible for ensuring smooth centre functioning, delivering an excellent parent and student experience, managing instructors and schedules, tracking operational KPIs, and driving overall centre performance.

This role requires strong operational management, communication skills, team coordination, and customer relationship management.

Key Responsibilities

• Manage daily operations and ensure smooth functioning of the centre
• Maintain discipline, cleanliness, infrastructure, and operational efficiency
• Ensure classrooms, kits, and learning materials are properly maintained
• Coordinate with internal teams for inventory, logistics, and technical support

Parent & Student Relationship Management

• Act as the primary point of contact for parents and students at the centre
• Handle parent queries, feedback, and escalations professionally
• Ensure high customer satisfaction and a strong student learning experience
• Conduct regular follow-ups with inactive or paused students

Instructor Scheduling & Team Coordination

• Prepare and manage instructor schedules and classroom allocations
• Ensure classes are conducted on time and according to academic standards
• Coordinate with instructors regarding attendance, curriculum progress, and student feedback
• Monitor instructor performance and classroom delivery quality

KPI Tracking & Reporting

• Track and maintain key centre metrics including student enrollments, active students, retention rates, student pauses and exits, instructor utilization, class occupancy, and revenue performance
• Prepare daily, weekly, and monthly operational reports
• Identify operational gaps and implement improvement plans

Events & Convocation Management

• Plan and execute centre-level events, workshops, competitions, demo days, and convocations
• Coordinate with parents, students, instructors, and vendors for event execution
• Ensure high-quality event experience and smooth coordination
• Support counselling and conversion of walk-in leads and trial students
• Assist the admissions team in achieving centre enrollment targets
• Ensure proper follow-up and lead management at the centre level

Required Qualifications

• Bachelor's degree in Management, Operations, Education, or related field
• 2 to 5 years of experience in operations, centre management, education management, or customer-facing roles
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to manage teams and coordinate across departments
• Proficiency in Excel/Google Sheets and reporting tools
• Problem-solving mindset with strong ownership and accountability

Preferred Qualifications

• Prior experience in ed-tech, education centres, training institutes, or franchised operations
• Experience managing events, customer relationships, and operational KPIs
• Understanding of student engagement and retention management

What We Offer

• Opportunity to work in a fast-growing ed-tech startup
• Dynamic and innovation-driven work environment
• Leadership and growth opportunities
• Exposure to Robotics, AI, and future-focused education programs

For questions: Send your questions and resume to [e-mail] with the subject line: Centre Manager - Noida Application