Centre Manager

upGrad; Kamrup Metropolitan; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Performance incentives

Career growth

Upskilling

Job summary

upGrad is seeking a Centre Manager to lead one of its Offline Learning Centres in India, focusing on driving student enrollments, centre performance, and learner success. You will build and mentor a high-performing team and ensure execution of strategies to deliver exceptional outcomes for learners.

The role blends sales growth, operations management, and academic excellence, offering a pathway to run a centre with P&L ownership and strong incentives tied to performance.

Qualifications

• 5–6 years of proven experience in sales management.
• Strong leadership and people management skills.
• Demonstrated track record of delivering revenue growth.
• Excellent communication, interpersonal, and problem-solving skills.
• Entrepreneurial mindset with strong ownership of outcomes.

Responsibilities

• Own centre performance by driving admissions, revenue, and learner success while managing day-to-day operations.
• Build, lead and coach a high-performing team of counsellors, tele-callers, and instructors to consistently achieve targets.
• Analyze performance metrics (enrollments, conversions, revenue, learner satisfaction) and take proactive steps to improve outcomes.
• Design and implement local growth strategies in collaboration with the Marketing team to increase footfall and brand visibility.
• Ensure a seamless student journey from enquiry to graduation, with high satisfaction, retention, and referral rates.
• Streamline processes within the centre to maximize efficiency, compliance, and adherence to upGrad’s brand standards.
• Act as the bridge between learners, instructors, franchise partners, and central teams, ensuring alignment and delivery excellence.

Skills

Sales management

Leadership

Communication

People management

Target driven

Education

Graduate/Postgraduate

Job description

Working Days: 6 (Monday – Saturday)

About upGrad

Founded in 2015, upGrad is Asia’s largest integrated Learning, Skilling, Workforce Development, and Placement company. Its offerings include online and hybrid degrees, study abroad programs,

certifications, bootcamps, and doctorates for working professionals. Through its B2B arm, upGrad

also provides enterprise training, recruitment, and staffing services. With 10M+ learners across 100+ countries, 300+ global university partners, 2500+ pathway connections, and 20,000+ recruitment partners, upGrad continues to empower careers worldwide.

About the Role

As a Centre Manager, you will lead one of upGrad’s Offline Learning Centres, with a strong focus on sales, operations, and learner success. You will be responsible for driving student enrollments,

managing centre performance, building and mentoring a high-performing team, and ensuring

exceptional outcomes for learners. This role blends leadership, business growth, and academic

excellence – offering you the opportunity to run a centre like your own P&L.

6 Reasons to Join upGrad Offline Learning Centres

• 1.. Performance Incentives: Target monthly incentive of INR 40,000, with potential to earn 1.5X/2X of that based on performance.
• 2 Career Growth: Fast-track your career with opportunities to take on larger centre clusters, move into senior business roles, or transition across other upGrad verticals.
• 3 Continuous Upskilling: Access 100% free upGrad programs for yourself and a 50% discount for your family.
• 4 Comprehensive Health & Wellbeing: Benefit from INR 5L medical insurance for yourself and your family, plus a 24x7 mental health helpline for all-round support.
• 5 Employee Referral Bonus: Receive INR 15,000 for every successful employee referral – bring great talent to upGrad and get rewarded.
• 6 Impact & Exposure: Build and lead your own team, manage end-to-end centre operations, and directly shape learner journeys and business outcomes.

Key Responsibilities

• Own centre performance by driving admissions, revenue, and learner success while managing day-to-day operations.
• Build, lead and coach a high-performing team of counsellors, tele-callers, and instructors to consistently achieve targets.
• Analyze performance metrics (enrollments, conversions, revenue, learner satisfaction) and take proactive steps to improve outcomes.
• Design and implement local growth strategies in collaboration with the Marketing team to increase footfall and brand visibility.
• Ensure a seamless student journey from enquiry to graduation, with high satisfaction, retention, and referral rates.
• Streamline processes within the centre to maximize efficiency, compliance, and adherence to upGrad’s brand standards.
• Act as the bridge between learners, instructors, franchise partners, and central teams, ensuring alignment and delivery excellence.

Skills & Experience

• Graduate/Postgraduate with 5–6 years of proven experience in sales management, preferably in education or related industries.
• Strong leadership and people management skills, with the ability to motivate teams to consistently achieve and exceed targets.
• Demonstrated track record of delivering revenue growth and managing operations.
• Excellent communication, interpersonal, and problem-solving skills.
• Entrepreneurial mindset with strong ownership of outcomes.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. All employment is decided on the basis of qualifications, merit, and business need.