CEC-Relationship Officer Customer Engagement (ROCE)-BRANCH BANKING-RO-CE

Kotak Mahindra Bank; Ahmedabad District; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Kotak Mahindra Bank is seeking a candidate for a role focused on enhancing deposit pools and delivering exceptional customer service. The successful applicant will have a strong banking background, particularly in retail liabilities, and demonstrate leadership abilities while managing branch productivity and regulatory compliance.

The position requires strategic thinking and effective liaison with product management and marketing teams.

Qualifications

• Minimum of 6 years of banking experience, with 3-4 years specifically in retail liabilities.
• Proven sales experience, ideally in liabilities products.
• Strong leadership skills, focused on tactical execution.

Responsibilities

• Enhance the deposit pool and establish service standards.
• Sell non-deposit products and achieve cross-selling targets.
• Ensure regulatory compliance and manage branch administration.
• Manage branch profitability and team morale.

Skills

Sales experience with Liabilities products

Leadership skills

Understanding of financial instruments

Ability to ensure customer satisfaction

Education

MBA / CA / CAIB

Job description

• Enhancement of Deposit pool from Customers
• Establishing standards and delivery of service
• Sale of non-deposit products. Cross selling targets progressively
• Sale of MF and Insurance products
• Fee Income
• Branch Administration
• Regulatory Compliance
• Manage productivity and overall morale of branch team members
• Overall responsible for break-even and P&L of branch Job Requirements:
• Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities
• Must have had Sales experience and exposure, preferably of Liabilities products
• Qualifications- MBA / CA/ CAIB
• Good Leadership skills (though more tactical than strategic)
• Thinker: Doer – 40:60
• In-depth understanding of financial instruments, markets and macro micro economic processes
• Ability to carry along all the units involved in the customer service cycle to ensure customer “DELIGHT”
• Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.