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Kotak Mahindra Bank in India seeks a Senior Level professional to strengthen the deposit pool and lead the branch's operations. You will drive acquisition and retention strategies, supervise service standards, and coordinate with product, marketing and other centers to launch new offerings.
The role demands 6 years banking experience, including 3-4 years in retail liabilities, with sales exposure. Strong leadership, customer-delight focus and ability to manage P&L will be essential.
Enhancement the deposit pool from customers through acquisition and retention strategies Drive sales of non-deposit products including Mutual Funds, Insurance, and other cross-sell offerings Generate fee income and contribute to branch profitability Ensure high-quality customer service and establish service delivery standards Oversee branch administration and ensure regulatory compliance Manage productivity and morale of branch team members Take ownership of branch break-even and P&L performance Liaise with product management, marketing, and other verticals for service enhancements and sales initiatives Coordinate across all customer service units to ensure consistent customer satisfaction