CCE ( Telugu, Kannada, Malayalam)

Quagmire IT Services LLP; Dadri; On-site; INR 180,000 - 260,000; Full time

Benefits offered by this job

Comprehensive training

Growth opportunities

Friendly work environment

Job summary

Quagmire IT Services LLP is seeking a Customer Care Executive fluent in Kannada, Malayalam, and Telugu with Hindi for our Noida team. The role focuses on handling inquiries and providing multilingual support to customers, while maintaining high service standards in a fast-paced environment.

Responsibilities include responding to inquiries, assisting customers in their native language, and collaborating with other departments to ensure seamless service.

Qualifications

• Fluency in a regional language (Hindi, Telugu, Kannada, etc.) and strong communication skills.
• Prior experience in customer service or related roles is preferred.
• Willingness to work in rotational shifts, including weekends and holidays.

Responsibilities

• Respond to customer inquiries and resolve issues in a timely, professional manner.
• Provide support in customers’ native language.
• Build relationships to ensure satisfaction and loyalty.
• Coordinate with other departments to address concerns and improve experience.
• Maintain accurate records of interactions and transactions.
• Identify and escalate complex issues to appropriate teams.
• Stay updated on products, services, and policies to provide accurate information.

Skills

Regional language fluency

Excellent communication

Computer proficiency

Customer service experience

Education

High school diploma

Tools

CRM software

Job description

About the job CCE ( Telugu, Kannada, Malayalam)

Position: Customer Care Executive (Regional Language)

Job Description:

We are looking for a Customer Care Executive who is fluent in a regional language of KANNADA , MALALYALAM AND TELUGU with common language of HINDIto join our team in Noida. The ideal candidate will be responsible for handling customer inquiries and providing support in their native language. The role requires excellent communication skills, a customer-centric mindset, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Responding to customer inquiries and resolving their issues in a timely and professional manner
• Providing support and assistance to customers in their native language
• Building strong relationships with customers to ensure their satisfaction and loyalty
• Collaborating with other departments to address customer concerns and improve overall customer experience
• Maintaining accurate records of customer interactions and transactions
• Identifying and escalating complex issues to the appropriate departments for resolution
• Staying updated on company products, services, and policies to provide accurate information to customers
• Meeting or exceeding customer service goals and targets set by the company

Requirements:

• Fluency in a regional language (Hindi, Telugu, Kannada, etc.)
• Excellent communication skills, both verbal and written
• Prior experience in customer service or a similar role is preferred
• Strong problem-solving and decision-making skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Customer-centric mindset with a strong focus on providing excellent service
• Proficiency in using computers and various software applications
• Willingness to work in rotational shifts, including weekends and holidays
• Minimum education qualification of a high school diploma or equivalent
• Competitive salary package
• Comprehensive training and development programs
• Friendly and supportive work environment
• Opportunities for growth and advancement within the company

If you are a fluent speaker of a regional language and possess excellent customer service skills, we would love to have you on our team.