Catchment sales Manager

Airtel; Leh; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Airtel seeks a Catchment Sales Manager to lead a retail outlet and drive the broadband business across a defined catchment in India. You will manage a team of 7-12 executives, oversee store operations, customer service, and on-ground activations to boost postpaid and broadband penetration.

You will coordinate with market planning, marketing, and delivery teams to ensure timely installations while building strong relationships with residents and local associations.

Qualifications

• Broadband and network knowledge.
• Inventory management experience.
• Analytical mindset and basic MS Office skills.
• Strong ownership and execution focus.
• Proven relationship building and influencing skills.

Responsibilities

• Manage store operations SOPs, handle customer queries and escalations
• Drive postpaid business for catchment through walk-in and walkout models
• Online Lead Management from Integrated Lead management system
• Ensure network expansion and timely installations by coordinating with market planning, marketing and Home Delivery Org
• Performance Tracking and governance large off roll team (7 -12)
• Understand market demographics and increase market visibility through BTL activities as per customer segments
• Drive broadband business, maintain good relationships with residential and market association to drive rollout and generate business
• Increase upselling and cross-selling to new and existing customers in catchment

Skills

Broadband and network knowledge

Inventory management

Analytical mindset

MS Office basics

Drive for results

Ownership

Influencing

Relationship building

Job description

Position CSM

SCOPE OF WORK

The DTC ( Direct-to-Customer) business aims to leverage 50 million homes opportunity in India by providing simplified services and great and consistent customer experience. Catchment Sales Manager in DTC is a frontline sales role responsible for managing a retail outlet as well as driving broadband business in a dedicated catchment with a team size of 7-12 executives through customer service, market activations, network expansion and stakeholder management.

EXPECTED DELIVERABLES

• Manage store operations SOPs, handle customer queries and escalations
• Drive postpaid business for catchment through walk-in and walkout models
• Online Lead Management from Integrated Lead management system
• Ensure network expansion and timely installations by coordinating with market planning, marketing and Home Delivery Org
• Performance Tracking and governance large off roll team (7 -12)
• Understand market demographics and increase market visibility through BTL activities as per customer segments
• Drive broadband business, maintain good relationships with residential and market association to drive rollout and generate business
• Increase upselling and cross-selling to new and existing customers in catchment

HOW YOULL SUCCEED

• Build a culture of serve to grow in stores
• Ensure robust planning to start strong
• Drive discipline in store and cash compliance
• Simplify communication for the field executives to understand
• Keep team motivated through team connects, rituals and R&R
• Building strong relationships with internal as well as external stakeholders and resourcefulness
• Partner Management (in LCO towns)

WHAT IT TAKES

• Broadband and network knowledge
• Inventory management
• Analytical Mindset & basic MS office
• Drive for results and Execution Excellence
• Ownership
• Influencing
• Build and maintain relationships