Catchment sales Manager

Airtel; Mahendragarh; On-site; INR 600,000 - 900,000; Full time

Job summary

Airtel is seeking an energetic Field Store Operations professional to manage SOPs, handle customer inquiries, and escalate issues in the catchment. You will drive postpaid and broadband initiatives, coordinate with planning and delivery teams, and lead a team of 7–12 staff to achieve targets.

The role emphasizes effective lead management, market awareness, and cross-selling to boost revenue while maintaining strong relationships with residential customers and local associations.

Qualifications

• Relevant retail/store operations experience preferred.
• Strong communication and customer service skills.
• Ability to manage inquiries, escalations and walk-in traffic.

Responsibilities

• Manage store operations SOPs, handle customer queries and escalations
• Drive postpaid business for catchment through walk-in and walk-out models
• Online Lead Management from Integrated Lead management system
• Ensure network expansion and timely installations by coordinating with market planning, marketing and Home Delivery Org
• Performance Tracking and governance large off roll team (7 -12)
• Understand market demographics and increase market visibility through BTL activities as per customer segments
• Drive broadband business, maintain good relationships with residential and market association to drive rollout and generate business
• Increase upselling and cross-selling to new and existing customers in catchment

Skills

Broadband knowledge

Network knowledge

Inventory management

Analytical mindset

MS Office basics

Drive for results

Ownership

Influencing

Relationship building

Tools

MS Office

Job description

Role & responsibilities

• Manage store operations SOPs, handle customer queries and escalations
• Drive postpaid business for catchment through walk-in and walkout models
• Online Lead Management from Integrated Lead management system
• Ensure network expansion and timely installations by coordinating with market planning, marketing and Home Delivery Org
• Performance Tracking and governance large off roll team (7 -12)
• Understand market demographics and increase market visibility through BTL activities as per customer segments
• Drive broadband business, maintain good relationships with residential and market association to drive rollout and generate business
• Increase upselling and cross-selling to new and existing customers in catchment

HOW YOULL SUCCEED

• Build a culture of serve to grow in stores
• Ensure robust planning to start strong
• Drive discipline in store and cash compliance
• Simplify communication for the field executives to understand
• Keep team motivated through team connects, rituals and R&R
• Building strong relationships with internal as well as external stakeholders and resourcefulness
• Partner Management (in LCO towns)

WHAT IT TAKES

• Broadband and network knowledge
• Inventory management
• Analytical Mindset & basic MS office
• Drive for results and Execution Excellence
• Ownership
• Influencing
• Build and maintain relationships