Catchment Sales Management

Airtel; Murshidabad; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Airtel in Berhampore, West Bengal, invites applications for a Catchment Sales Manager role. Lead sales initiatives to grow revenue across stores, oversee channel health, and ensure quality customer acquisitions while maintaining high service standards.

You will coordinate with deployment teams to guarantee seamless fiber connectivity, drive customer satisfaction, and guide teams toward leadership development within the region.

Qualifications

• Customer obsession and service orientation are essential for field leadership.
• Strong business and financial acumen required to drive revenue and P&L impact.
• Ability to manage change and collaborate across teams to deliver results.
• Leadership mindset with ability to cascade governance and build future leaders.

Responsibilities

• Design, plan and implement all store related activities to ensure revenue growth.
• Review retail channel health and take actions to improve width, depth and quality of the channel.
• Drive gross additions, quality sales metrics, NPS and regulatory compliance for customer acquisitions.
• Coordinate and plan with deployment teams to ensure seamless fiber connectivity for customers.
• Ensure customer satisfaction by monitoring and addressing complaints.
• Act as custodian of the zone's overall business and connectivity.

Skills

Customer Obsession

Business acumen

Service Orientation

Ownership Mindset

Navigating Change

Collaboration & Influence

Building Leaders

Cross Functional Liaising

Job description

Role: Catchment Sales Manager

Location: Berhampore, West Bengal

Responsibilities

Sales:

• Design, plan and implement all store related activities to ensure revenue growth


• Review retail channel health & take necessary actions to drive width, depth and quality of channel


• Drive Gross additions, Quality sales metrics, NPS & compliance to regulatory norms in terms of customer acquisitions

Service:

• Coordinate & plan with the deployment team to ensure seamless fiber connectivity for the customer


• To ensure customer Satisfaction by keeping a check on complaints


• Custodian of overall business and connectivity of the zone

Team Management:

• Cascade / governance with the direct/indirect teams


• To have minimum attrition and maximum engagement scores


• Provide leadership pipeline at a national level

Requirements

• Customer Obsession


• Business & Financial Acumen


• Service Orientation


• Ownership Mindset


• Navigating Change


• Collaboration & Influence


• Building Leaders


• Cross Functional Liaising