Cargo Reservation and Ops officer

Spiritus Consulting P Ltd; Hyderabad; Sur place; INR 391 000 - 558 000; Plein temps

Avantages offerts par ce poste

Monthly 35,000 to 50,000 INR

Résumé du poste

Spiritus Consulting P Ltd is seeking a hands-on Cargo Reservations and Operations professional in Hyderabad. The role covers space bookings, load optimization, customer updates, and regulatory compliance for MAWB/HAWB handling.

You will coordinate with forwarders and GSA partners to ensure timely cargo acceptance and accurate billing. Relevant experience and familiarity with major cargo reservation systems are essential for success.

Qualifications

• Minimum relevant experience in air cargo reservations and operations.
• Familiar with IATA/DGR export/import compliance basics.
• Strong communication and coordination skills.

Responsabilités

• Cargo Reservations & Booking Management: Process cargo space bookings for freight forwarders and direct shippers via airline cargo reservation systems (e.g., CargoSpot, CHAMP, SkyChain, Mercator,I cargo).
• Capacity Optimization: Monitor space availability and flight schedules to optimize cargo load factors across freighter aircraft.
• Customer Support & Inquiry Resolution: Provide prompt rates, schedules, tracking details, and shipment status updates to customers via telephone, email, and front-desk counters.
• Documentation & Compliance: Issue and verify Master Air Waybills (MAWB) and House Air Waybills (HAWB). Ensure complete adherence to IATA regulations, Dangerous Goods Regulations (DGR), customs clearance documents, and export/import compliance.
• Irregularity & Claims Handling: Manage tracking exceptions, offloaded shipments, delays, damaged cargo, or tracing lost shipments (ULD tracking), communicating proactively with affected clients.
• Billing & Rate Application: Apply accurate freight rates, fuel/security surcharges, and special handling fees. Prepare accurate billing instructions and collect payments where necessary.
• Cross-Functional Coordination: Coordinate seamlessly with GSA (General Sales Agent) partners to ensure timely cargo acceptance and uplift.

Connaissances

Air Cargo Operations

Outils

CargoSpot

CHAMP

SkyChain

Mercator

I cargo

Description du poste

Role & responsibilities

• Cargo Reservations & Booking Management: Process cargo space bookings for freight forwarders and direct shippers via airline cargo reservation systems (e.g., CargoSpot, CHAMP, SkyChain, Mercator,I cargo).
• Capacity Optimization: Monitor space availability and flight schedules to optimize cargo load factors across freighter aircraft.
• Customer Support & Inquiry Resolution: Provide prompt rates, schedules, tracking details, and shipment status updates to customers via telephone, email, and front-desk counters.
• Documentation & Compliance: Issue and verify Master Air Waybills (MAWB) and House Air Waybills (HAWB). Ensure complete adherence to IATA regulations, Dangerous Goods Regulations (DGR), customs clearance documents, and export/import compliance.
• Irregularity & Claims Handling: Manage tracking exceptions, offloaded shipments, delays, damaged cargo, or tracing lost shipments (ULD tracking), communicating proactively with affected clients.
• Billing & Rate Application: Apply accurate freight rates, fuel/security surcharges, and special handling fees. Prepare accurate billing instructions and collect payments where necessary.
• Cross-Functional Coordination: Coordinate seamlessly with GSA (General Sales Agent) partners to ensure timely cargo acceptance and uplift.

Preferred candidate profile

Air Cargo reservation and operations

Perks and benefits

Monthly 35,000 to 50,000