Senior Cargo & Reservation officer

Spiritus Consulting P Ltd; Mumbai; On-site; INR 558,000 - 670,000; Full time

Job summary

Spiritus Consulting P Ltd in Mumbai is seeking an Air Cargo Operations Supervisor to lead a dedicated team, oversee workload, and supervise performance to ensure timely, accurate air freight processing.

You will monitor data capture, AWB verification, invoicing, and customer support, drive process improvements, train new staff, maintain SOPs, and coordinate with the Station Manager and Quality Specialists to keep operations smooth.

Qualifications

• Experience managing logistics or cargo operations teams.
• Knowledge of air cargo processes and data handling.
• Ability to monitor performance metrics and deadlines.

Responsibilities

• Manage and supervise team performance, workload, and productivity.
• Oversee air cargo operations, including data capture, AWB verification, invoicing, and customer support.
• Monitor KPIs, quality standards, deadlines, and operational backlogs.
• Train team members, support new project implementations, and maintain SOPs.
• Identify process improvement opportunities and resolve operational issues.
• Coordinate with the Station Manager and Quality Specialists to ensure smooth operations.

Skills

Team management

Air cargo operations

Data capture

KPIs monitoring

Process improvement

Job description

Role & responsibilities

• Manage and supervise team performance, workload, and productivity.


• Oversee air cargo operations, including data capture, AWB verification, invoicing, and customer support.


• Monitor KPIs, quality standards, deadlines, and operational backlogs.


• Train team members, support new project implementations, and maintain SOPs.


• Identify process improvement opportunities and resolve operational issues.


• Coordinate with the Station Manager and Quality Specialists to ensure smooth operations.

Perks and benefits

50,000 to 60,000