Executive - Recoveries

SBI Card; Gurugram District; On-site; INR 350,000 - 520,000; Full time

Job summary

SBI Card in India is seeking a Recovery Telecalling professional to implement the collection strategy for the recovery team, monitor performance, and ensure compliance with defined processes and guidelines.

You will conduct recovery calls, log conversations accurately, document customer interactions, raise alerts for early warning signals, and maintain hygiene targets to support productivity and regulatory adherence.

Qualifications

• Credit Card knowledge and understanding of recovery processes.
• Knowledge of dialer strategies.

Responsibilities

• Conduct recovery calls as per assigned portfolio to deliver on productivity and absolute recovery targets.
• Log accurate and relevant information of the conversation with the customer on system as per with recovery guidelines.
• Ensure proper documentation of customer interactions and raise alarms for Early Warning Signals appropriately as per compliance procedures.
• Ensure adherence to internal guidelines and regulatory requirements in all activities performed.
• Ensure required hygiene metrics like TOS/wrap etc. are met as per given targets.

Skills

Credit card knowledge

Dialer strategies

Education

Graduate in any discipline

Job description

Job Description

About Us

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for the implementation of collection strategy for the telecalling alternate & recovery team, track performance and ensure compliance to laid down processes and guidelines.

Role Accountability

1. Conduct recovery calls as per assigned portfolio to deliver on productivity and absolute recovery targets
2. Log accurate and relevant information of the conversation with the customer on system as per with recovery guidelines
3. Ensure proper documentation of customer interactions and raise alarms for any Early Warning Signals appropriately as per compliance procedures
4. Ensure adherence to internal guidelines and regulatory requirements in all activities performed
5. Ensure required hygiene metrics like TOS/wrap etc. are met as per given targets

Measures of Success

1. Money Recovered
2. Waiver Targets
3. No HRD Observations
4. Hygiene Targets (Wrap%/Not ready % etc.)
5. No adverse observations in internal/external audits
6. Process adherence as per MOU

Technical Skills / Experience / Certifications

1. Credit Card knowledge along with good understanding of recovery processes
2. Knowledge of dialer strategies

Competencies critical to the role

1. Stakeholder Management
2. Result Orientation
3. Process Orientation
4. Problem Solving Skills

Qualification

Graduate in any discipline

Preferred Industry

Credit Card

Requirements