Caller

Eternal Realty; Gurugram District; On-site; INR 167,000 - 279,000; Full time

Job summary

Eternal Realty in Gurgaon is seeking a full-time, on-site Caller to engage with prospective and existing clients over the phone, introduce our services, and qualify leads based on client requirements and budget.

Daily duties include outbound calls, handling inquiries, updating call records in our CRM, coordinating follow-ups or appointments for the sales team, and explaining key project features and basic real estate terms to clients.

Qualifications

• Strong verbal communication and active listening skills.
• Customer service and client engagement abilities.
• Basic understanding of real estate concepts or willingness to learn quickly about Gurgaon’s residential and investment market.
• Comfort with using CRM tools or spreadsheets to manage leads, update call logs, and track follow-up activities.
• Ability to work on-site in Gurgaon, manage high call volumes, and maintain accuracy and reliability under time constraints.
• Good English and Hindi language skills; additional regional languages are an advantage.
• Prior experience in telecalling, inside sales, or a similar client-facing role is preferred but not mandatory.
• Minimum high school education; a diploma or degree in any field is beneficial.

Responsibilities

• Make outbound calls to prospective clients and respond to inbound inquiries.
• Update call records and lead information in the CRM or internal systems.
• Coordinate follow-ups or appointments for the sales team.
• Explain key project features and clarify basic real estate terms to clients.
• Gather feedback to support better client service and stronger relationships.
• Collaborate with sales and advisory teams to ensure smooth communication and timely follow-through.

Skills

Verbal communication

Customer service

Real estate concepts

CRM tools

Time management

English & Hindi

Education

High school diploma

Tools

CRM software

Job description

Company Description

Eternal Realty is a Gurgaon-based real estate advisory firm focused on residential and investment properties in the local market. The company supports buyers, sellers, and investors with clear guidance, transparent processes, and data-driven insights. With a strong emphasis on integrity and long-term value, Eternal Realty helps clients make informed, strategic property decisions. The team combines deep Gurgaon market knowledge with a results-driven approach to deliver trusted real estate advisory services.

Role Description

The Caller role is a full-time, on-site position based in Gurgaon. The Caller will engage with prospective and existing clients over phone calls to introduce Eternal Realty’s services, share property details, and qualify leads based on client requirements and budget. Daily responsibilities include making outbound calls, responding to inbound inquiries, updating call records and customer information in CRM or internal systems, and coordinating follow-ups or appointments for the sales team. The role also involves explaining key project features, clarifying basic real estate terms, and gathering feedback to support better client service and stronger relationships. The Caller will collaborate closely with sales and advisory teams to ensure smooth communication and timely follow-through on all client interactions.

Qualifications

• Strong verbal communication and active listening skills, with a clear and professional phone manner.
• Customer service and client engagement abilities, including handling queries, objections, and follow-ups effectively.
• Basic understanding of real estate concepts or willingness to learn quickly about Gurgaon’s residential and investment market.
• Comfort with using CRM tools or spreadsheets to manage leads, update call logs, and track follow-up activities.
• Ability to work on-site in Gurgaon, manage high call volumes, and maintain accuracy and reliability under time constraints.
• Good English and Hindi language skills; additional regional languages are an advantage.
• Prior experience in telecalling, inside sales, or a similar client-facing role is preferred but not mandatory.
• Minimum high school education; a diploma or degree in any field is beneficial.