Call Centre Manager (Team Lead)

Kompatible Minds; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Performance bonuses

Health insurance

Professional development

Job summary

Leading Fintech into Working Capital and Invoice Discounting Solutions is seeking a Call Centre Manager / Team Leader to oversee a team of 10 to 15 Tele Sales agents focused on selling working capital loans and invoice discounting. The role emphasizes managing sales teams and driving performance to meet targets.

You will coach staff, monitor KPIs, and ensure customer satisfaction while analyzing call metrics for periodic reporting to leadership.

Qualifications

• Bachelor’s degree in Business or related field (preferred).
• 3 to 8 years of experience in sales, preferably in financial products.
• Strong leadership and communication skills.

Responsibilities

• Team Management: Hire, train, and manage Tele Sales agents.
• Performance Monitoring: Set and track sales targets and KPIs.
• Customer Engagement: Ensure high levels of customer satisfaction and handle escalated issues.
• Data Analysis: Analyze call center metrics and prepare reports for management.

Skills

Team leadership

Communication skills

Sales management

Education

Bachelor’s degree in Business or related field

Job description

Job Title: Call Centre Manager / Team Leader

Company: Leading Fintech into Working Capital and Invoice Discounting Solutions

Location: Noida

Department: Sales / Call Centre Operations

Job Summary –

We are looking for a Call Centre Manager / Team Leader to oversee a team of 10to 15Tele Salesagents focused on selling working capital loans and invoice discounting. The ideal candidate will have experience in managing sales teams and driving performance.

Key Responsibilities –

• Team Management: Hire, train, and manage Tele Sales agents.

• Performance Monitoring: Set and track sales targets and KPIs.

• Customer Engagement: Ensure high levels of customer satisfaction and handle escalated issues.

• Data Analysis: Analyze call center metrics and prepare reports for management.

Qualifications

• Bachelor’s degree in Business or related field (preferred).

• 3 to 8 years of experience in sales, preferably in financial products.

• Strong leadership and communication skills.

Benefits

• Competitive salary with performance bonuses.

• Health insurance coverage.

• Opportunities for professional development.