Call Center Executive – Banking Process

INDPRO Infotech India Pvt. Ltd.; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

INDPRO Infotech India Pvt. Ltd. in Chennai is seeking Call Center Executives to manage banking customer service operations, handling queries and providing information on financial products to ensure a smooth banking experience over calls.

Ideal candidates have strong communication, product knowledge, and professional customer interactions; 0-3 years in Call Center/BPO/Banking Customer Service; English plus regional language (Hindi, Tamil, or Kannada) preferred.

Qualifications

• Education: Graduate in any discipline (Commerce or Finance preferred).
• Experience: 0-3 years in a Call Center / BPO / Banking Customer Service role.
• Excellent verbal and written communication in English and regional language (Hindi, Tamil, or Kannada preferred).
• Strong listening, interpersonal, and problem-solving skills.
• Basic understanding of banking operations and financial products.

Responsibilities

• Handle inbound and outbound banking-related calls with accuracy and courtesy.
• Provide details on account information, transactions, loans, cards, and digital banking services.
• Maintain data confidentiality and follow banking compliance protocols.
• Update customer records in CRM or banking system.
• Escalate complex queries to senior support when required.
• Meet daily targets related to call quality, resolution rate, and customer satisfaction.

Skills

Verbal and written communication

Interpersonal skills

Problem-solving

Education

Graduate in Commerce or Finance

Job description

INDPRO Infotech is a trusted IT and business process outsourcing (BPO) company based in Chennai. We provide technology, marketing, and customer support solutions for clients in banking, finance, and various other industries. Our goal is to deliver reliable, secure, and customer-centric support services that enhance business value.

Job Description

We are looking for Call Center Executives to manage banking customer service operations, including handling customer queries, providing information on financial products, and ensuring a smooth banking experience over calls. The ideal candidate should have strong communication skills, good product knowledge, and a professional approach to customer interactions.

Key Responsibilities

Handle inbound and outbound banking-related calls with accuracy and courtesy.

Provide details on account information, transactions, loans, cards, and digital banking services.

Maintain data confidentiality and follow banking compliance protocols.

Update customer records in CRM or banking system.

Escalate complex queries to senior support when required.

Meet daily targets related to call quality, resolution rate, and customer satisfaction.

Required Skills & Qualifications

Education: Graduate in any discipline (Commerce or Finance preferred).

Experience: 0-3 years in a Call Center / BPO / Banking Customer Service role.

Excellent verbal and written communication in English and regional language (Hindi, Tamil, or Kannada preferred).

Strong listening, interpersonal, and problem-solving skills.

Basic understanding of banking operations and financial products.

Job Type: Full-Time, Permanent

Department: Banking Support / BPO

Shift: Day Shift only

Why Join INDPRO?

Fast-Growing IT Company

Learning & Development

Inclusive Workplace

Office Location

INDPRO Infotech India Pvt. Ltd.
#15, 3rd Floor Dharma Towers
Nelson Manickam Road,
Chennai - 600094