Urgent Hiring | Customer Support Executive-Banking (Inbound) | Noida

THR Consultants; Dadri; On-site; INR 195,000 - 279,000; Full time

Job summary

THR Consultants in Noida is hiring for a Customer Support Executive (Inbound Voice Process). You will handle banking queries and provide resolutions while identifying opportunities for upselling banking products.

Graduation in non-technical streams is mandatory; B.Tech/BE/MCA/BCA are NOT eligible. Freshers or experienced candidates may apply. Strong English and Hindi communication required, with Day/Rotational shifts and a salary of 17,500–25,000 INR plus incentives.

Qualifications

• Graduation mandatory in non-technical streams (B.Com, BBA, BA, B.Sc non-IT).
• B.Tech / BE / MCA / BCA (IT) candidates are NOT eligible.
• Freshers or experienced candidates may apply.
• Good communication skills in English and Hindi required.

Responsibilities

• Handle inbound customer calls related to banking queries.
• Provide accurate information and resolution to customers.
• Maintain high customer satisfaction and service quality.
• Identify opportunities for upselling / cross-selling.
• Maintain proper call records in CRM systems.

Skills

Inbound calls

Communication skills

Bilingual English/Hindi

CRM usage

Education

Non-Technical graduation (B.Com, BBA, BA, B.Sc Non-IT)

Tools

CRM systems

Job description

Job Overview

We are hiring for a leading banking process for the role of Customer Support Executive (Inbound Voice Process). The role involves handling customer queries and providing resolution while identifying opportunities for upselling banking products/services.

Key Responsibilities

• Handle inbound customer calls related to banking queries
• Provide accurate information & resolution to customers
• Maintain high customer satisfaction & service quality
• Identify opportunities for upselling / cross-selling
• Maintain proper call records in CRM systems

Eligibility Criteria

• Graduation mandatory in Non-Technical streams only (B.Com, BBA, BA, B.Sc Non-IT)
• B.Tech / BE / MCA / BCA (IT) candidates are NOT eligible
• Freshers & experienced both can apply
• Good communication skills (English + Hindi) required

Job Details

• Location: Noida
• Shift: Day / Rotational
• Salary: 17,500 25,000 + Incentives
• Process: Inbound Voice (Banking)

Important Note

This role is strictly for NON-TECH candidates. Engineering/IT background profiles will not be considered.