Inbound Customer Service Executive - Voice Process (Banking)

ATAIN; New Delhi, Gurugram District; On-site; INR 167,000 - 195,000; Full time

Benefits offered by this job

One-side cab facility

Career growth opportunities

Banking process exposure

Job summary

ATAIN in India is seeking an Inbound Customer Service Executive – Banking Voice Process to handle customer inquiries and provide information on banking products. The role focuses on delivering courteous service and accurate guidance over the phone.

The position is full-time in Gurugram with a day shift, six days a week. It offers growth opportunities, a cab facility for odd hours, and a chance to work with a reputed banking process.

Qualifications

• Graduation is mandatory.
• Excellent communication in English and Hindi.
• Customer service experience preferred; freshers may apply.

Responsibilities

• Handle inbound customer queries over calls.
• Provide accurate information regarding banking products and services.
• Resolve customer concerns while ensuring high customer satisfaction.
• Maintain quality and compliance standards.

Skills

Communication skills

Bilingual English/Hindi

Education

Graduation

Job description

Inbound Customer Service Executive - Voice Process (Banking)

Job Title: Inbound Customer Service Executive

Process: Banking Voice Process

Job Location: Gurugram

Job Type: Full-Time

Key Responsibilities:

• Handle inbound customer queries and requests over calls.
• Provide accurate information regarding banking products and services.
• Resolve customer concerns while ensuring high customer satisfaction.
• Maintain quality and compliance standards.

Eligibility Criteria:

• Graduation is mandatory.
• Excellent communication skills in English and Hindi.
• Customer service experience preferred; freshers can also apply.

Shift Details:

• Day Shift
• 6 Days Working

Salary:

• 15,000 to 17,500 In-Hand per month

Additional Benefits:

• One-side cab facility available during odd working hours.
• Opportunity to work with a reputed banking process.
• Career growth and development opportunities.