Assistant Manager - Customer Service Executive (Telugu Voice Process)

Axis Finance (AFL); Mumbai; On-site; INR 201,000 - 290,000; Full time

Job summary

Axis Finance (AFL) is seeking a dynamic Customer Service Executive to handle inbound Telugu calls, requiring a graduate with banking/NBFC exposure. The role emphasizes strong communication, problem-solving, and adherence to timelines.

The candidate should be fluent in Telugu with basic English/Hindi, comfortable with shifts, and capable of delivering high-quality customer service in a fast-paced environment.

Qualifications

• Graduate in any discipline.
• 6 months to 3 years of experience in Banking, Financial Services, or NBFC customer service.
• Fluency in Telugu (mandatory) and basic communication in English/Hindi.
• Experience in handling inbound voice/customer support processes.
• Good listening, communication, and problem-solving skills.
• Willing to work in shifts and rotational week-offs.

Responsibilities

• Handle inbound customer calls and address queries related to banking/financial products and services.
• Provide accurate information and resolution to customer concerns within defined TAT.
• Maintain high levels of customer satisfaction through professional and courteous interactions.
• Escalate unresolved issues to the appropriate teams and follow up for closure.
• Ensure compliance with company policies, quality standards, and regulatory guidelines.
• Update customer interactions and service requests in CRM systems.
• Achieve productivity, quality, and customer service targets.

Skills

Telugu fluency

Inbound voice support

Customer service

Banking/ NBFC knowledge

Education

Graduate

Tools

CRM software

Job description

Job Summary :

We are looking for a dynamic and customer-focused Customer Service Executive to handle inbound customer calls in Telugu. The ideal candidate should be a graduate with prior experience in the Banking or NBFC industry and possess excellent communication and problem-solving skills.

Key Responsibilities :

• Handle inbound customer calls and address queries related to banking/financial products and services.
• Provide accurate information and resolution to customer concerns within defined TAT.
• Maintain high levels of customer satisfaction through professional and courteous interactions.
• Escalate unresolved issues to the appropriate teams and follow up for closure.
• Ensure compliance with company policies, quality standards, and regulatory guidelines.
• Update customer interactions and service requests in CRM systems.
• Achieve productivity, quality, and customer service targets.

Eligibility Criteria :

• Graduate in any discipline.
• Minimum 6 months to 3 years of experience in Banking, Financial Services, or NBFC customer service.
• Fluency in Telugu (mandatory) and basic communication skills in English/Hindi.
• Experience in handling inbound voice/customer support processes.
• Good listening, communication, and problem-solving skills.
• Comfortable working in shifts and rotational week-offs.

Preferred Skills :

• Knowledge of banking products, loans, credit cards, or financial services.
• Customer-centric approach with strong interpersonal skills.
• Ability to handle customer complaints professionally.
• Basic computer and CRM application knowledge.

Employment Details :

• Location: Chandivali, Mumbai
• Process: Inbound Voice Process (Telugu)
• Industry: Banking / NBFC
• Qualification: Graduate (Mandatory)