Walk-in | Customer Service Executive - Tamil / Kannada / Malayalam

Globiva; Gurugram District; On-site; INR 240,000 - 360,000; Full time

Job summary

Globiva is hiring Customer Service Executives for an inbound voice banking process. You will handle customer calls, understand concerns, and provide accurate banking information while maintaining quality service.

Strong communication and listening skills are essential, with basic English and proficiency in Tamil, Kannada, or Malayalam. Join a team focused on resolving queries efficiently, adhering to process guidelines, and delivering high customer satisfaction in a dynamic banking support

Qualifications

• Excellent verbal communication and active listening.
• Strong customer service and problem-solving abilities.
• Interpersonal skills to manage conversations across banking topics.
• Ability to understand customer concerns and provide accurate resolutions.

Responsibilities

• Handle inbound customer calls related to banking services.
• Understand customer concerns and provide appropriate resolutions.
• Provide accurate information regarding banking products and services.
• Resolve customer queries professionally and efficiently.
• Maintain proper call handling and communication standards.
• Follow process guidelines and quality parameters.

Skills

Excellent verbal communication

Customer service

Problem-solving

Active listening

Interpersonal skills

Basic conversational English

Tamil

Kannada

Malayalam

Job description

Job Description

We are hiring Customer Service Executives for an Inbound Voice Banking Process. The role involes handling customer queries, providing accurate information, resolving service- related issues, and maintaining a high level of customer satisfaction.

Role & responsibilities

• Handle inbound customer calls related to banking services.
• Understand customer concerns and provide appropriate resolutions.
• provide accurate information regarding banking products and services.
• resolve customer queries professionally and efficiently.
• maintain proper call handling and communication standards.
• follow process guidelines and quality parameters.

Preferred candidate profile

• Excellent verbal communication skills.
• Customer service and problem-solving skills.
• Active listening and interpersonal skills.
• Ability to handle customer queries professionally.
• Good communication in Tamil, Kannada, or Malayalam.
• Basic conversational English.