BKG - Customer Service

Venpa Global Technologies; Chennai District; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Structured career path

Job summary

A prominent technology firm is seeking enthusiastic customer-focused professionals for the role of BKG - Customer Service on behalf of IndusInd Bank in Chennai. This on-site position involves assisting customers through video-based KYC verification and providing exceptional service support. Candidates should possess strong communication skills in English and Hindi, with a passion for delivering a great customer experience. Competitive salary and performance-based incentives are offered along with a structured career path.

Qualifications

• 0 to 5 years of experience in customer service or related roles.
• Proficiency in English and Hindi is mandatory.
• Ability to multitask and maintain professionalism.

Responsibilities

• Handle inbound calls and assist customers with queries.
• Raise service requests/complaints in the CRM tool.
• Generate leads and educate customers on new products.
• Meet monthly scorecard targets for quality and efficiency.

Skills

Excellent communication

Customer handling skills

Problem-solving skills

Fluency in English

Fluency in Hindi

Job description

Job Title: BKG - Customer Service

Company: IndusInd Bank
Location: Chennai – Karapakkam
Work Mode: Work from Office (WFO)
Employment Type: Full-Time

Venpa Global Technologies is seeking enthusiastic and customer-focused professionals for the role of BKG - Customer Service on behalf of IndusInd Bank in Chennai (Karapakkam).

This on-site opportunity offers the chance to work with one of India’s leading private sector banks, assisting customers through video-based KYC verification and service support. The role is ideal for individuals who are fluent in both English and Hindi, possess strong communication skills, and are passionate about providing an exceptional customer experience.

The position offers a competitive salary package, performance-based incentives, and a structured career path within the banking domain.

Role Details

✔️ We are looking for a dynamic, service-oriented team member to join our Contact Center team. The role involves supporting IndusInd Bank’s valued customers through phone calls and emails across various banking verticals. The ideal candidate should have strong communication skills, a customer-first mindset, and the ability to provide efficient and accurate resolutions.

Role Responsibilities

• Handle inbound calls and assist customers with their queries, requests & complaints
• Raise service requests/complaints in the CRM tool
• Generate leads & educate customers on new products and benefits
• Ensure compliance with all guidelines and processes
• Identify customer issues, highlight trends & suggest improvements
• Meet monthly scorecard targets – Quality, Efficiency & Accuracy
• Maintain strong knowledge of products, processes & systems
• Achieve assigned sales targets

✨ Looking for candidates with excellent communication, customer handling skills, and a passion for service!

Specific Requirements

• Experience: 0 to 5 years in customer service or related roles.
• Languages: Proficiency in English and Hindi (mandatory).
• Excellent communication, customer handling, and problem-solving skills.
• Ability to multitask and maintain professionalism in a dynamic work environment.
• Strong team player with adaptability and a positive attitude.
• Willingness to work in Day and Evening Shifts (No night shifts).
• Notice Period: Immediate to 15 days.

Compensation

• Freshers: ₹3 LPA + Performance Bonus
• Experienced Candidates: Up to ₹5 LPA + Performance Bonus

Interview Details

• Type: Walk-in Interview
• Time: 10:30 AM – 3:00 PM
• Venue: Chennai – Karapakkam (IndusInd Bank Limited, Door No 69, Eshwaran Kovil Street, Old Mahabalipuram Road, Muthamizh Nagar, Karapakkam, Chennai 600097).