Call center Executive

Pringle It ventures Pvt Ltd; NTR; Presencial; INR 223.200 - 334.800; Tempo integral

Resumo da vaga

A leading IT service provider in Vijayawada is seeking a dedicated Call Center Executive to provide excellent customer service and support. Responsibilities include handling inbound and outbound calls, resolving queries, and representing the brand. Candidates should possess strong communication skills and a customer service orientation. This role is vital for enhancing customer experience and maintaining service standards.

Qualificações

• Flexibility to work in rotating shifts, including weekends and holidays.
• Previous experience in a customer service role is a plus.

Responsabilidades

• Answering incoming calls and responding to customer queries.
• Making outbound calls to follow up on customer issues.
• Providing information about products and services.
• Resolving customer complaints professionally.
• Documenting all call information as per procedures.
• Meeting call handling quotas for customer satisfaction.
• Upselling products and services when appropriate.
• Escalating calls to the appropriate department.

Conhecimentos

Excellent verbal and written communication skills

Strong problem-solving abilities

Customer service orientation

Ability to work well in a team

Basic computer skills

Familiarity with CRM systems

Good listening skills

Attention to detail

Descrição da vaga

Description

We are looking for a dedicated Call Center Executive to join Pringle It ventures Pvt Ltd in Vijayawada. As a Call Center Executive, you will play a crucial role in providing excellent customer service and support to our clients. Your responsibilities will include handling inbound and outbound calls, resolving customer queries, and ensuring customer satisfaction. This position is vital to our company as you will be the first point of contact for our customers, representing our brand and values.

As a Call Center Executive at Pringle It ventures Pvt Ltd, you will be involved in a variety of projects aimed at enhancing customer experience and maintaining high service standards. You will have the opportunity to work in a dynamic and fast-paced environment, developing your communication and problem-solving skills. Join our team and contribute to our mission of delivering top-notch customer service in the IT industry.

Responsibilities:

• Answering incoming calls and responding to customer queries and concerns.
• Making outbound calls to follow up on customer issues or inquiries.
• Providing information about products and services to customers.
• Resolving customer complaints in a professional manner.
• Documenting all call information according to standard operating procedures.
• Meeting call handling quotas to ensure customer satisfaction.
• Upselling products and services to customers when appropriate.
• Escalating calls to the appropriate department for resolution.

Requirements:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and customer service orientation.
• Ability to work well in a team environment.
• Basic computer skills and familiarity with CRM systems.
• Ability to multitask and prioritize tasks effectively.
• Good listening skills and attention to detail.
• Flexibility to work in rotating shifts, including weekends and holidays.
• Previous experience in a customer service role is a plus.