International Call Center Executive

SHARDA CONSULTANCY SERVICES; Dadri; On-site; INR 240,000 - 360,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES invites fresh graduates or candidates with up to 6 years of experience to join our International Call Center as Executives. You will handle customer inquiries, provide information on services, and ensure satisfaction through effective communication.

As part of a dynamic BPO team, you will engage with international clients, work on process-informed scripts, and participate in ongoing training to enhance product knowledge and communication skills.

Qualifications

• Excellent communication skills in English, both verbal and written.
• Familiarity with voice processes and call handling techniques.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Strong interpersonal skills and a customer-oriented mindset.
• Willingness to learn and adapt to new challenges in the BPO sector.

Responsibilities

• Engage with customers via phone calls, addressing their queries and providing solutions in a timely manner.
• Maintain a high level of professionalism and courtesy while interacting with customers.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and communication skills.

Skills

English communication

Voice processes

multitask in fast-paced env

Interpersonal skills

Willingness to learn

Job description

We are seeking enthusiastic and motivated individuals to join our team as International Call Center Executives. This role is ideal for freshers looking to start their career in the dynamic field of international business process outsourcing (BPO). As an International Call Center Executive, you will be responsible for handling customer inquiries, providing information about our services, and ensuring customer satisfaction through effective communication.

Key Responsibilities

• Engage with customers via phone calls, addressing their queries and providing solutions in a timely manner.
• Maintain a high level of professionalism and courtesy while interacting with customers.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and communication skills.

Required Skills

• Excellent communication skills in English, both verbal and written.
• Familiarity with voice processes and call handling techniques.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Strong interpersonal skills and a customer-oriented mindset.
• Willingness to learn and adapt to new challenges in the BPO sector.

If you are a fresh graduate or have up to 6 years of experience in customer service or related fields, we encourage you to apply. Join us in delivering exceptional service to our international clientele and kickstart your career in the BPO industry.