Customer Support

Galaxy Resource Private Limited; Lucknow; On-site; INR 134,000 - 156,000; Full time

Job summary

Galaxy Resource Private Limited in Lucknow is seeking a Customer Support professional for a full-time position. The role requires handling calls, following up on IVR and social media leads, and converting them into meetings for the Branch Manager to execute.

Candidates should have 6 months to 2 years of telecalling experience, be graduates, and fluent in Hindi and English. Proficiency in MS Word and Excel is preferred, with a friendly, team-oriented attitude and a positive approach to targets.

Qualifications

• Excellent verbal communication in Hindi and English.

Responsibilities

• Handle and follow up on calls from IVR and social media leads.
• Convert leads into meetings for the Branch Manager to execute.
• Adhere to training and processes to meet monthly targets.
• Collaborate with the Branch Manager to execute meetings and achieve business objectives.
• Maintain accurate records of calls and meetings using Word and Excel.

Skills

Verbal communication

Education

Graduate

Tools

MS Word

MS Excel

Job description

Looking for a Customer Support role in Lucknow? Galaxy Resource Private Limited is shortlisting candidates for this full time position. Experience needed: 2 years. Salary: ₹12,000–₹14,000/month (2 openings).

Job Description: Job Title: Business Counselor Location: Experion, Gomti Nagar, Lucknow (Head Office of Uttar Pradesh) Salary: ₹12,000 – ₹14,000 per month + Incentives

Job at a glance

• Role: Customer Support
• Location: Lucknow, Uttar Pradesh
• Salary: ₹12,000–₹14,000/month
• Job type: Full Time
• Experience: 2 years
• Openings: 2
• Recruiter: Galaxy Resource Private Limited (no fee charged to candidates)

What you will do as Customer Support

• Handle and follow up on calls from IVR and social media (e.g., Facebook) leads.
• Convert leads into meetings for the Branch Manager to execute.
• Adhere to provided training and processes to meet and exceed monthly targets.
• Collaborate with the Branch Manager to execute meetings and achieve business objectives.
• Maintain accurate records of calls and meetings using basic tools such as Word and Excel.

Who should apply

• Experience: 6 months to 2 years in inbound or outbound telecalling.
• Education: Any graduate, with experience in telecalling preferred but freshers may apply.
• Excellent verbal communication in Hindi and English.
• Ability to work effectively in a team.
• Basic proficiency in MS Word and Excel.
• Personality: Friendly, professional, and goal-oriented with a positive attitude.
• Competitive salary with performance-based incentives.
• Opportunity to collaborate and grow within a dynamic business environment.