Call centre Executives

Galaxy Resource Private Limited; Lucknow; On-site; INR 254,000 - 304,000; Full time

Job summary

Galaxy Resource Private Limited in Lucknow invites candidates for a full-time Call Center Executive role. It offers a salary of ₹25,000 per month and requires 0-5 years of experience. The position involves handling customer inquiries, providing service, and maintaining records in the CRM.

Candidates will work in a fast-paced environment in Lucknow, Uttar Pradesh, with opportunities to learn about products and services while meeting quality standards and sales targets when applicable.

Qualifications

• Customer service experience or aptitude welcomed.
• Strong communication skills and clarity in articulation.
• Ability to multitask across systems and calls.
• Problem solving with a customer-centric approach.

Responsibilities

• Provide exceptional customer service by answering incoming calls and addressing inquiries.
• Handle inbound and outbound calls as required by the call center setup.
• Be knowledgeable about products and services offered.
• Resolve customer complaints promptly and escalate when needed.
• Accurately record customer interactions and transactions in the CRM.

Skills

Customer service

Communication

Multitasking

Problem solving

Data entry

Job description

Looking for a Call centre Executives role in Lucknow? Galaxy Resource Private Limited is shortlisting candidates for this full time position. Experience needed: 0-5Years. Salary: ₹25,000/month (100 openings).

The job description for a Call Center Executive typically includes the following responsibilities: Customer Service: Provide exceptional customer service by answering incoming calls, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Job at a glance

• Role: Call centre Executives
• Location: Lucknow, Uttar Pradesh
• Salary: ₹25,000/month
• Job type: Full Time
• Experience: 0-5Years
• Openings: 100
• Recruiter: Galaxy Resource Private Limited (no fee charged to candidates)

What you will do as Call centre Executives

• Customer Service: Provide exceptional customer service by answering incoming calls, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Inbound and Outbound Calls: Handle both inbound and outbound calls efficiently, depending on the nature of the call center (inbound centers handle incoming calls, while outbound centers make calls to customers)
• Product or Service Knowledge: Be knowledgeable about the products, services, and information relevant to the company you represent.
• Problem Solving: Resolve customer complaints or concerns in a professional and timely manner, and elevate issues when necessary.
• Data Entry: Accurately record and maintain customer information, transactions, and interactions in the company’s database or CRM system.
• Script Adherence: Follow call scripts and guidelines provided by the company, maintaining consistency in communication.
• Multitasking: Handle multiple tasks, such as talking with customers, entering data, and using computer systems simultaneously.
• Sales (if applicable): Upsell or cross-sell products and services to customers, meeting or exceeding sales targets.
• Quality Assurance: Adhere to call center quality standards, including call monitoring, quality assurance procedures, and feedback sessions.
• Team Collaboration: Work effectively with team members and supervisors to meet performance goals and objectives.