Call Center Executive

Mind Brink Media; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

Mind Brink Media in Hyderabad is seeking a dedicated call center associate to handle outbound and inbound calls with high quality. You will collect accurate information, ensure reliable content, and report in the prescribed format after each interaction.

The role requires strong communication, a customer-centric approach, and fluency in Telugu with reporting in English. Maintaining confidentiality and accurate feedback are essential aspects of the position.

Qualifications

• Excellent verbal and listening skills.
• Customer-centric approach with courteous behaviour.
• Fluent Telugu with ability to report in English.

Responsibilities

• Handle outbound and inbound calls with high quality.
• Collect accurate information from customers and sources.
• Ensure proper reporting in prescribed format after each call.
• Provide collective feedback and maintain confidentiality.

Skills

Clear communication

Customer centric

Soft skills

Telugu fluency

Job description

Role & Responsibilities

• Handling Outbound Calls & Inbound Calls
• Main high call quality standards
• Collect accurate information from the customer
• Collecting reliable content from sources
• Ensuring proper reporting after each call in prescribed format
• Reporting writing of collective feedback over the task completetion
• Should be able to think logically and assess the ground
• Should be good at current affairs
• Maintain confidentiality

Required Skills

• Excellent in communication and listening skills
• Customer Centric Approach
• Soft skills & courteous behaviour
• Should be able to speak fluently in Telugu and report in English.

Shift

Regular Shift (10:00 18:00)

Location

Hyderabad