Call Center Executive

Thomsun Infocare; Ernakulam; On-site; INR 167,000 - 279,000; Full time

Job summary

Thomsun Infocare in Kerala, India, is seeking an energetic telesales professional to drive outbound calls and sell healthcare packages. You will analyze customer needs, propose tailored healthcare solutions, and guide clients through insurance plans and wellness offerings.

Maintain high professional standards, meet sales targets, and keep CRM records up to date. The role requires strong verbal communication, 1–2 years in outbound tele sales, and a high school diploma.

Qualifications

• 1–2 years of outbound tele sales experience.
• High school diploma or equivalent.
• Strong verbal communication to explain healthcare services clearly.

Responsibilities

• Make outbound calls to sell healthcare packages and services.
• Conduct needs analysis and provide personalized healthcare solutions.
• Educate clients about healthcare services, including insurance plans and wellness packages.
• Aim to achieve and exceed daily, weekly, and monthly sales targets.
• Handle objections and resolve questions about healthcare packages.
• Update CRM with accurate customer information and follow up with leads.
• Provide detailed information about features, benefits, and pricing.

Skills

Outbound tele sales

Verbal communication

Customer service

Education

High School Diploma

Tools

CRM system

Job description

• Make outbound calls to potential customers from a provided list to sell healthcare packages and services.
• Conduct needs analysis and provide personalized healthcare solutions based on customers' requirements.
• Educate potential clients about various healthcare services, including insurance plans, medical check-ups, wellness packages, and other offerings.
• Achieve and exceed daily, weekly, and monthly sales targets set by the management.
• Handle customer objections, answer inquiries, and resolve issues related to the healthcare packages.
• Update customer information in the CRM system and ensure accurate records are maintained.
• Follow up with leads and potential customers who have shown interest in healthcare services.
• Provide detailed information about the features, benefits, and pricing of healthcare products.
• Maintain a high level of professionalism and customer service throughout all interactions.
• Work closely with the sales team and management to optimize sales efforts and meet goals.
• Maintain up-to-date knowledge of the healthcare industry and the services offered.
• Continuously improve sales techniques and communication skills through training and feedback.

Requirements:

• High school diploma or equivalent
• Proven experience in outbound tele sales or telesales
• Strong verbal communication skills with the ability to explain healthcare services clearly and confidently.

Experience : 1- 2 Years

Timings: 10:30 AM to 6:30 PM or 2:30 PM to 9:30 PM

Required Skills