Call Center Executive

Durus Consulting; Chennai District; On-site; INR 300,000 - 540,000; Full time

Job summary

Durus Consulting is seeking a sales professional in India to drive outbound calls, explain offerings, and close deals while hitting monthly targets. You will maintain CRM records, upsell existing customers, and collaborate with the sales team to boost performance in a high-volume call center environment.

Hindi fluency is mandatory and strong communication is essential. Role requires self-motivation, team spirit, and the ability to work in a fast-paced setting, with emphasis on performance

Qualifications

• Fluent Hindi communication is mandatory.
• Excellent verbal communication and convincing skills.
• Experience in outbound tele-sales/telemarketing preferred.
• Familiarity with CRM, dialer systems, and MS Office.

Responsibilities

• Make outbound calls and generate new sales leads.
• Explain products/services and handle customer queries.
• Follow up with prospects and close sales.
• Achieve monthly sales targets and KPIs.
• Maintain customer records and updates in CRM.
• Upsell/cross-sell products to existing customers.
• Handle objections professionally and build customer relationships.
• Collaborate with the sales team to improve performance.

Skills

Hindi fluency

Verbal communication

Tele-sales experience

Sales techniques

CRM familiarity

Team collaboration

Tools

CRM systems

Job description

Key Responsibilities:

• Make outbound calls and generate new sales leads.
• Explain products/services and handle customer queries.
• Follow up with prospects and close sales.
• Achieve monthly sales targets and KPIs.
• Maintain customer records and updates in CRM.
• Upsell/cross-sell products to existing customers.
• Handle objections professionally and build customer relationships.
• Collaborate with the sales team to improve performance.

Skills Required:

• Fluent Hindi communication (mandatory).
• Excellent verbal communication and convincing skills.
• Experience in outbound tele-sales/telemarketing preferred.
• Good knowledge of sales techniques and objection handling.
• Familiarity with CRM, dialer systems, and MS Office.
• Target-oriented, self-motivated, and a good team player.

Preferred:

Experience in a call center/high-volume outbound calling environment.

Hindi Communication is mandatory