Associate Manager - Customer support

Black & White; Bengaluru Urban; On-site; INR 250,000 - 400,000; Full time

Job summary

Zohorecruit in Bengaluru North, India, is seeking a customer service professional (voice and blended) to join a fast-paced team. You will handle inquiries via phone, email, and chat, resolving issues with empathy and accuracy while maintaining CRM records.

The role emphasizes excellent communication, problem-solving, and cross-functional collaboration to ensure a seamless customer experience. You will document interactions and contribute to team goals in a dynamic environment.

Qualifications

• Experience in a customer service role (Voice and blended).
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency with CRM systems and customer service tools.
• Good typing speed and accuracy for chat/email interactions.
• High level of empathy, patience, and professionalism when handling customers.
• Ability to work in a fast-paced, team-oriented environment.
• Basic computer literacy and familiarity with MS Office (Excel, Word, Outlook).
• Strong time management and organizational skills.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
• Maintain a deep understanding of products/services to provide accurate information to customers.
• Document customer interactions, transactions, comments, and complaints in the CRM system.
• Identify and escalate priority issues to the appropriate team or supervisor.
• Follow communication procedures, guidelines, and policies.
• Process orders, forms, applications, and requests efficiently.
• Collaborate with internal teams (sales, logistics, technical support, etc.) to ensure a seamless customer experience.
• Contribute to team effort by achieving individual and team performance goals.
• Provide feedback on the efficiency of the customer service process.

Skills

Customer service

Verbal communication

Written communication

Problem solving

CRM proficiency

Chat/email support

Empathy

Team collaboration

MS Office

Time management

Tools

CRM systems

Job description

Bangalore North, India | Posted on 08/10/2026

Must Have Skills :
1.Experience in a customer service role (Voice and blended).
2.Excellent verbal and written communication skills.
3.Strong problem-solving skills and the ability to think on your feet.
4.Proficiency with CRM systems and customer service tools.
5.Good typing speed and accuracy for chat/email-based interactions.
6.High level of empathy, patience, and professionalism when handling customers.
7.Ability to work in a fast-paced, team-oriented environment.
8.Basic computer literacy and familiarity with MS Office (Excel, Word, Outlook).
9.Strong time management and organizational skills.

Good Have Skills :
Handling customers, Proficiency with CRM systems and customer service tools

Roles and Responsibilities :
1.Respond promptly and professionally to customer inquiries via phone, email, chat.
2.Resolve product or service issues by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
3.Maintain a deep understanding of products/services to provide accurate information to customers.
4.Document customer interactions, transactions, comments, and complaints in the CRM system.
5.Identify and escalate priority issues to the appropriate team or supervisor.
6.Follow communication procedures, guidelines, and policies.
7.Process orders, forms, applications, and requests efficiently.
8.Collaborate with internal teams (sales, logistics, technical support, etc.) to ensure a seamless customer experience.
9.Contribute to team effort by achieving individual and team performance goals.
10.Provide feedback on the efficiency of the customer service process.