Call Center Agent

JITO; Chennai District; On-site; INR 279,000 - 390,600; Full time

Job summary

JITO is seeking an enthusiastic Customer Relationship Executive (Telecaller) to join their team in Chennai. This role requires managing inbound and outbound calls, booking consultations, and providing expert guidance on the services offered.

The ideal candidate will possess strong communication skills and a commitment to client satisfaction, ensuring a seamless client experience while achieving performance targets.

Qualifications

• Excellent communication skills with a strong customer service mindset.
• Ability to manage and follow up on leads effectively.
• Proficient in using CRM tools and maintaining records.

Responsibilities

• Make outbound calls to leads generated through various channels.
• Handle incoming enquiries from clients regarding services offered.
• Schedule and confirm appointments with doctors.

Skills

Customer-focused communication

CRM management

Lead conversion

Appointment scheduling

Job description

Job Type: FullTimePermanent

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements: Work from Office

We are looking for an enthusiastic and customer-focused Customer Relationship Executive / Telecaller to join Welona. The role involves handling inbound and outbound calls, following up with leads, booking consultations, and guiding clients through Welona’s treatments and services while ensuring a smooth client experience.

Responsibilities

• Make outbound calls to leads generated through ads, website enquiries, and social media
• Handle incoming enquiries from clients regarding treatments, consultations, pricing, and appointments
• Follow up with interested leads and convert them into booked consultations
• Schedule and confirm appointments with doctors/clinic team
• Maintain daily call records and update lead status in CRM or tracking sheets
• Answer client questions clearly and professionally regarding clinic services
• Follow up with missed appointments, pending leads, and existing clients when required
• Coordinate with front desk and clinic teams for consultation scheduling and lead management
• Build strong relationships with clients through timely and professional communication
• Achieve daily/weekly call and booking targets