Call Center

hdfcsales.com; Chennai District; On-site; INR 300,000 - 500,000; Full time

Job summary

hdfcsales.com is looking for a Telesales Executive based in India, primarily in Chennai, Hyderabad, Kochi, Mumbai, and New Delhi. Candidates should have a degree and relevant sales or telemarketing experience. This position involves prospecting leads, converting suspects to customers, and working closely with the sales team to drive conversions.

The role includes extensive customer communication, objection handling, and maintaining relationships with the sales officers. Experience in banking or insurance is preferred.

Qualifications

• Relevant work experience in sales, marketing, promotions, or telemarketing.
• Candidates from banking and insurance background are preferable.
• Proficiency in relevant computer applications.

Responsibilities

• Prospecting with suspect leads who have not yet decided on taking a loan.
• Responsible for converting suspects to prospects to customers.
• Provide support to the sales team to increase conversions.

Skills

Sales experience

Telemarketing

Customer communication

Objection handling

Education

Graduate from any stream

Tools

CRM software

Microsoft Office

Job description

Job Description

• Prospecting with suspect leads (people who have not yet decided on taking a loan).
• Converting a suspect into a prospect. This includes:
  • Establishing contact with the prospect, through multiple calls, potentially outside office hours.
  • Making calls at different times to enhance success.
  • Need analysis.
  • Eligibility profiling.
  • Setting up an appointment.
  • Follow‑up with the prospect after each meeting with the sales officer until conclusion.
• Based on feedback from the prospect, seek interventions from senior sales resources or self‑initiated actions to satisfy customer needs with the objective of converting the prospect to a customer.
• Responsible for converting suspects to prospects to customers.
• Provide support to the sales team to increase conversions by:
  • Prompt calling to all suspects/prospects.
  • Timely follow‑up with all prospects.
  • Maintaining cordial relationships with the mapped sales officer, collaborating with them in providing feedback and seeking feedback on performance.
• Have comprehensive knowledge of company products and policies as well as those of competitors.
• Ensure quality of conversation, which requires:
  • Accuracy.
  • Product knowledge.
  • Appraisal skills.
  • Punctuality & TOS.
  • TAT commitments.
• Ability to handle objections.
• Update the software by capturing the conversation so that a third person can continue seamlessly.
• Generate references: the quality of conversation and connection to the customer is reflected in the number of references generated.
• Provide market feedback to the supervisor, highlighting trends such as objections related to processing fees compared to competitors.

Location: Chennai, Hyderabad, Kochi, Mumbai, New Delhi

Experience: 0.6 year – 2 years

Salary Range: As per industry standard

Functional Area: Telesales/Telemarketing Executive/Officer

Employment Type: Permanent

Desired Candidate Profile:

• Must be a graduate from any stream.
• Relevant work experience in sales, marketing, promotions, or telemarketing.
• Candidates from banking and insurance background are preferable.
• Proficiency in relevant computer applications.