Cafe Manager

Gopalan Enterprises; Bengaluru; On-site; INR 420,000 - 580,000; Full time

Job summary

Gopalan Enterprises in Bengaluru is seeking a Caf Manager to oversee daily operations, supervise staff, drive sales growth and uphold hygiene and quality standards.

The role requires strong leadership, people management and commercial acumen to ensure smooth caf functioning, excellent customer service and revenue achievement.

You will manage kitchen, service area, cash counter, inventory, training, and vendor coordination while maintaining high beverage and food service standards.

Qualifications

• Graduate/Diploma in Hotel Management or Hospitality preferred.
• Experience from Caf, Bakery, QSR, F&B chains will be an added advantage.
• Strong leadership, communication and people-management skills are required.

Responsibilities

• Oversee day-to-day caf activities including kitchen, service area & cash counter operations.
• Ensure smooth workflow, timely order delivery & quality presentation.
• Implement SOPs for food safety, customer handling & equipment usage.
• Maintain hygiene & sanitization standards.
• Manage and supervise caf staff including baristas, chefs, cashiers & service crew.
• Prepare staff rosters, track attendance, shift allocation & discipline.
• Conduct training on product knowledge, service etiquette & upselling techniques.
• Drive team productivity while maintaining a positive work environment.
• Achieve monthly revenue targets and increase footfall through promotions.
• Monitor daily sales, cash handling & POS transactions.
• Coordinate with management for manpower requests, maintenance & marketing promos.

Skills

Leadership

Team management

Customer service

Communication

Staff supervision

Education

Graduate/Diploma in Hotel Management

Tools

POS handling

Billing software

Job description

Job Summary

The Caf Manager will be responsible for the overall daily operations, staff supervision, sales growth, customer service excellence and maintaining hygiene & quality standards at the caf. The role demands strong leadership, people management and business acumen to ensure seamless caf functioning and revenue achievement.

Key Responsibilities Operations Management

• Oversee day-to-day caf activities including kitchen, service area & cash counter operations.
• Ensure smooth workflow, timely order delivery & quality presentation.
• Implement SOPs for food safety, customer handling & equipment usage.
• Maintain highest hygiene & sanitization standards. Staff Management
• Manage and supervise caf staff including baristas, chefs, cashiers & service crew.
• Prepare staff duty rosters, track attendance, shift allocation & discipline.
• Conduct training on product knowledge, service etiquette & upselling techniques.
• Drive team productivity while maintaining a positive work environment. Customer Experience
• Ensure premium customer service with quick response to queries or complaints.
• Maintain guest satisfaction, review feedback & work on service improvements.
• Maintain ambience, cleanliness & caf dining standards consistently. Inventory & Stock Control
• Monitor stock levels of raw materials, packaging and consumables.
• Coordinate with vendors for timely supply & quality check of goods.
• Minimize wastage, track spoilage & maintain stock register and GRN records. Sales & Financial Handling
• Achieve monthly revenue targets and increase footfall through promotions.
• Monitor daily sales, cash handling & POS transactions.
• Control operational costs, improve profitability and reduce variances. Reporting & Coordination
• Generate daily/weekly/monthly sales and inventory reports.
• Coordinate with management for manpower request, maintenance & marketing promos.
• Ensure compliance with company policies and brand standards. Skills & Competencies
• Strong leadership and team handling capabilities
• Good communication and customer-relations skills
• Knowledge of beverages, food preparation and caf service standards
• Experience in POS handling, billing & cash reconciliation
• Inventory control, vendor coordination and cost management
• Ability to multitask and work under pressure
• Problem solving, decision-making & training abilities Educational Qualification
• Graduate/Diploma in Hotel Management or Hospitality preferred
• Experience from Caf, Bakery, QSR, F&B chains like CCD, Starbucks, KFC, McDonalds etc. will be an added advantage Role & responsibilities