Cafe Manager

The Hosteller Hospitality; Hyderabad, Pune District, Bengaluru; On-site; INR 520,000 - 750,000; Full time

Job summary

The Hosteller Hospitality is seeking a Cafe Manager to oversee daily cafe operations for hotels and hospitality venues. The role requires 4–5 years of experience in hospitality and a strong background in F&B operations, staff management, and customer service.

Location is flexible, and the ideal candidate will balance purchasing, staffing, and service quality to maintain high standards and positive guest experiences across the property.

Qualifications

• Educational background: Hospitality graduate.
• Extensive operational knowledge of F&B operations.
• Outstanding analytical, communication, interpersonal & time-management skills.
• Location flexible
• Work exp: 4-5 years of experience.

Responsibilities

• Coordinate daily cafe management operations to ensure efficiency and productivity.
• Deliver superior food and beverage service, responding promptly to customer complaints to maximize satisfaction and maintain positive reviews.
• Manage Front of the House and Back of the House operations, organize shifts and ensure sanitation and safety compliance.
• Regularly review product quality, research vendors, and maintain the restaurant's image.
• Estimate future needs for goods, kitchen utensils, and cleaning products to facilitate smooth operations.
• Control operational costs, identify waste-reduction measures, and report revenues and expenses.
• Promote the brand locally through word-of-mouth and events to broaden audience reach.
• Train new and existing staff on customer service and cafe policies.
• Arrange repairs to ensure equipment functionality.

Skills

F&B operations

Staff management

Customer service

Operational planning

Education

Hospitality degree

Job description

Job Description

Job role: Cafe Manager (Hotels/Hospitality)

Duration: Full time

Location: Flexible

Department: Operations

Experience: 4 - 5 years in hospitality

The Cafe Manager is responsible for overseeing daily operations, ensuring smooth operations, and providing superior food and beverage service. He will have to manage staff, address customer concerns, create work schedules, and maintain financial stability through effective purchasing and staffing strategies. They will also supervise a team to maintain high standards of food quality, presentation, and service to meet business goals.

Job Responsibilities

• Coordinate daily cafe management operations to ensure efficiency and productivity.
• Deliver superior food and beverage service, responding promptly to customer complaints to maximize satisfaction and maintain positive reviews.
• Manage both Front of the House and Back of the House restaurant operations, organizing shifts and ensuring compliance with sanitation and safety regulations.
• Regularly review product quality, research new vendors, and maintain the restaurant's good image.
• Estimate future needs for goods, kitchen utensils, and cleaning products to facilitate smooth operations.
• Control operational costs, identify measures to reduce waste, and create detailed reports on revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events, recommending ways to reach a broader audience.
• Train new and current employees on proper customer service practices and implement policies to maintain cafe operations.
• Arrange for repairs when necessary to ensure equipment functionality.

Requirements and Skills

• Educational background: Hospitality graduate
• Extensive operational knowledge of F&B operations
• Outstanding analytical, communication, interpersonal & time-management skills
• Location Flexible
• Work Exp: 4-5 Years of Experience