Café Manager

Belhem Hospitality; Hyderabad; On-site; INR 350,000 - 600,000; Full time

Job summary

Belhem Hospitality in Hyderabad is seeking a cafe outlet manager to lead a single cafe and drive sales, service quality, and operational efficiency. The role emphasizes forecasting, cost controls, and SOP compliance to ensure consistent customer experience.

You will manage a team, ensure training, handle grievances, and maintain documentation and audits for smooth cafe operations. This position offers growth within a dynamic hospitality environment.

Responsibilities

• Supervise an individual cafe outlet.
• Maximise cafe sales performance and drive profits.
• Sales forecasting and apportioning targets across teams.
• Asset and equipment maintenance.
• Ensure timely and accurate indent placement for the cafe.
• Wastage control measures.
• Ensure compliance with SOPs on cash and all tenders.
• Timely stock forecasting for smooth cafe operations.
• Retention of manpower.
• Motivating the team to meet sales targets.
• Daily briefing to ensure SOP understanding.
• Groom team to move to the next level.
• Grievance handling and issue resolution.
• Ensure Training Certifications of team members.
• Documentation of sales reports and cafe registers on time.
• Quality audits conducted day to day.
• Implementation of SOPs.
• Efficient manpower utilization via duty rosters.
• Integrity, cost controls and waste management.
• Achieve at least 90% score in Management Visit Report.
• Analyse customer complaints and drive cafe footfall.
• Ensure SOPs are followed to drive customer focus.
• Maintain training norms.

Job description

Responsibilities

Financial

• Supervise an individual outlet.
• Maximize Cafe sales performance and drive profits.
• Sales forecasting and apportioning targets across teams.
• Asset & Equipment maintenance.
• Assuring the Timely & Accurate indent is placed for the cafe.
• Wastage control measures.
• Ensuring the compliance of the SOPs on cash & all the tenders.
• Timely forecast of the stock in order to ensure the smooth operation of the cafe.

Learning & Development Management

• Retention of manpower.
• Motivating the team to ensure the sales target is met.
• Briefing the team on a daily basis to ensure the team understands the importance SOPs
• Ensure the team is groomed to move to the next level.
• Grievance handling & solving issues.
• Ensure the Training Certification of team members.

Process Indicators

• Ensuring all the documentation related to the cafe is done on time (Sales Reports/ Cafe Registers).
• Ensuring the Quality Audits done on day to day basis.
• Implementation of SOPs.
• Efficient utilization of the manpower by means of effective charting out of the duty roster.
• Integrity, cost controls and Waste Management.
• Ensuring 90% score in the Management Visit Report.

Customer orientation

• Ensure all the Customer complaints are resolved.
• Analysis of Customer database complaints & drive the footfall in the cafes.
• Ensuring the SOPs are followed by the team in the cafe to drive customer focus.
• Ensuring the Training norms is met.