Business Service Support Advisor

Proffer It Consultancy; Gurugram District; On-site; INR 300,000 - 480,000; Full time

Job summary

BinQle is seeking a Business Service Support Advisor in Gurgaon or Kolkata (WFO). The role requires 1 year of experience in customer service and order management, with strong communication and data-entry skills. You will handle multi-channel interactions and ensure SLA adherence.

Candidates should be graduate, comfortable with Windows tools, and able to coordinate with UK customers. The position follows standard shift patterns and involves process improvement projects.

Qualifications

• Experience in customer service in a call centre environment.
• Exposure to order management and understanding of customer needs.
• Good written and verbal communication skills.
• Cross-cultural awareness for effective communication with UK customers.
• PC literacy and strong system navigation skills.
• Good data input and problem-solving skills.
• Competence in Windows-based tools (Outlook/Word/Excel/Access).
• Good self-management and adherence to schedules.

Responsibilities

• Manage service requests and orders from initiation to completion.
• Comply with Service Level Agreements and take necessary actions for over/under delivery.
• Update order request tools and track order lifecycle.
• Communicate with customers via chat, voice (inbound/outbound), and back office channels.
• Perform data entry and maintain accurate records.
• Escalate service issues where necessary.
• Participate in process improvement initiatives and ad-hoc projects.
• Adhere to shift patterns, break schedules, and personal performance goals.

Skills

Customer service

Order management

Communication skills

Cross-cultural awareness

PC literacy

Data entry

Windows-based tools

Self-management

Education

Graduate in any stream

Tools

Outlook/Word/Excel/Access

Job description

Position Name: Business Service Support Advisor

Location: Gurgaon and Kolkata (WFO)

Experience: 1 year

About BinQle

BinQle is a global delivery and execution partner supporting enterprises across the US, India, Singapore and Australia. We specialize in structured hiring, managed teams, and long-term delivery support.

Role Summary

Support order management and service requests across multiple channels, ensuring prompt and accurate resolution within agreed SLAs. Manage customer interactions and workflow activities to deliver quality service and process improvements.

What Youll Do

• Manage service requests and orders from initiation to completion
• Comply with Service Level Agreements and take necessary actions for over/under delivery
• Update order request tools and track order lifecycle
• Communicate with customers via chat, voice (inbound/outbound), and back office channels
• Perform data entry and maintain accurate records
• Escalate service issues where necessary
• Participate in process improvement initiatives and ad-hoc projects
• Adhere to shift patterns, break schedules, and personal performance goals

What We re Looking For (Must-Haves)

• Experience in customer service in a call centre environment
• Exposure to order management and understanding of customer needs
• Good written and verbal communication skills
• Cross-cultural awareness for effective communication with UK customers
• PC literacy and strong system navigation skills
• Good data input and problem-solving skills
• Competence in Windows-based tools (Outlook/Word/Excel/Access)
• Good self-management and adherence to schedules

Good to Have (Optional - only if mentioned)

• As per requirement

Qualifications

Graduate in any stream