Business Retention Professional

Reliance Nippon Life Insurance Company (RNLIC); Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

Reliance Nippon Life Insurance Company (RNLIC) in Mumbai seeks a customer retention specialist to drive loyalty and reduce churn. You will develop and implement strategies, and build strong relationships with existing customers to tailor solutions.

You will conduct regular visits, collaborate with internal teams to resolve complaints, and analyze customer data to spot trends and opportunities for improvement in retention.

Qualifications

Responsibilities

• Develop and implement effective business retention strategies to increase customer loyalty and reduce churn.
• Build and maintain strong relationships with existing customers to identify their needs and provide tailored solutions.
• Conduct regular customer visits to ensure satisfaction and address any concerns or issues.
• Collaborate with internal teams to resolve customer complaints and improve overall service quality.
• Analyze customer data to identify trends and areas for improvement in business retention.
• Provide exceptional customer service to ensure long-term relationships.

Job description

• Develop and implement effective business retention strategies to increase customer loyalty and reduce churn.
• Build and maintain strong relationships with existing customers to identify their needs and provide tailored solutions.
• Conduct regular customer visits to ensure satisfaction and address any concerns or issues.
• Collaborate with internal teams to resolve customer complaints and improve overall service quality.
• Analyze customer data to identify trends and areas for improvement in business retention.
• Provide exceptional customer service to ensure long-term relationships.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.