Customer Retention Executive

Everyou Consumer; Gurugram District; On-site; INR 350,000 - 500,000; Full time

Job summary

Everyou Consumer in India is seeking a Customer Success Lead focused on retaining customers through effective communication, issue resolution, and process improvements. You will identify high-risk customers for timely intervention, collaborate with internal teams to resolve complex issues, and develop strategies to boost engagement, loyalty, and retention.

You will analyze data to track KPIs like CSAT, CES, and churn rate and drive initiatives that reduce churn while improving overall customer

Responsibilities

• Manage customer retention through effective communication, issue resolution, and process improvements.
• Identify and prioritize high-risk customers to ensure timely intervention and minimize churn.
• Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
• Develop and implement strategies to increase customer engagement, loyalty, and retention rates.
• Analyze data to track key performance indicators (KPIs) such as CSAT, CES, and churn rate.

Job description

Roles and Responsibilities

• Manage customer retention through effective communication, issue resolution, and process improvements.
  
• Identify and prioritize high-risk customers to ensure timely intervention and minimize churn.
  
• Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
  
• Develop and implement strategies to increase customer engagement, loyalty, and retention rates.
  
• Analyze data to track key performance indicators (KPIs) such as CSAT, CES, and churn rate.