Customer Success Professional

Altitude Software Asia Pacific; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Altitude Software Asia Pacific in Gurugram, India is seeking a Customer Success Manager to develop and execute comprehensive customer success plans, ensuring high satisfaction and retention. You will build relationships with key decision-makers and stakeholders across customer organizations.

The role involves regular check-ins, progress updates, collaboration with sales, marketing, and product teams to align feedback with company strategy, analyze data to optimize engagement, and identify upsell

Responsibilities

• Develop and execute comprehensive customer success plans to ensure high levels of customer satisfaction and retention.
• Build strong relationships with key decision-makers and stakeholders at customer organizations.
• Conduct regular check-ins and progress updates to identify areas of improvement and provide recommendations for growth.
• Collaborate with cross-functional teams, including sales, marketing, and product development, to align customer feedback and market trends with company strategy.
• Analyze customer data and metrics to inform success strategies and optimize customer engagement.
• Identify upsell and cross-sell opportunities to contribute to revenue growth.

Job description

• Develop and execute comprehensive customer success plans to ensure high levels of customer satisfaction and retention.
• Build strong relationships with key decision-makers and stakeholders at customer organizations.
• Conduct regular check-ins and progress updates to identify areas of improvement and provide recommendations for growth.
• Collaborate with cross-functional teams, including sales, marketing, and product development, to align customer feedback and market trends with company strategy.
• Analyze customer data and metrics to inform success strategies and optimize customer engagement.
• Identify upsell and cross-sell opportunities to contribute to revenue growth.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.