Customer Success Manager

Starkenn Technologies; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Starkenn Technologies in Pune, India is seeking a customer success professional to develop and implement strategies that drive business growth and improve retention. You will build strong relationships with key customers, understand their needs, and deliver tailored solutions.

You will collaborate with cross-functional teams to align customer needs with company goals, conduct regular check-ins, and analyze feedback to inform product development and enhance the overall customer experience.

Qualifications

• Develop and implement comprehensive customer success strategies to drive business growth and retention.
• Build and maintain strong relationships with key customers and stakeholders to understand their needs and provide tailored solutions.
• Collaborate with cross-functional teams to identify and prioritize customer needs, ensuring alignment with company goals.
• Conduct regular check-ins and progress updates with customers to ensure satisfaction and identify areas for improvement.
• Analyze customer data and feedback to inform product development and improve overall customer experience.

Responsibilities

• Develop and implement comprehensive customer success strategies to drive business growth and retention.
• Build and maintain strong relationships with key customers and stakeholders to understand their needs and provide tailored solutions.
• Collaborate with cross-functional teams to identify and prioritize customer needs, ensuring alignment with company goals.
• Conduct regular check-ins and progress updates with customers to ensure satisfaction and identify areas for improvement.
• Analyze customer data and feedback to inform product development and improve overall customer experience.

Job description

• Develop and implement comprehensive customer success strategies to drive business growth and retention.


• Build and maintain strong relationships with key customers and stakeholders to understand their needs and provide tailored solutions.


• Collaborate with cross-functional teams to identify and prioritize customer needs, ensuring alignment with company goals.


• Conduct regular check-ins and progress updates with customers to ensure satisfaction and identify areas for improvement.


• Analyze customer data and feedback to inform product development and improve overall customer experience.


• Identify upsell and cross-sell opportunities to contribute to revenue growth.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.