Business Operation Specialist

Samsung India; Mumbai; On-site; INR 700,000 - 1,200,000; Full time

Job summary

A major electronics company in Mumbai seeks a candidate with strong verbal and written communication skills for the Sales Operations role. Responsibilities include developing and implementing sales processes and maintaining documentation. Applicants should have experience in business analysis and a strong understanding of digital media and advertising. This role offers an opportunity to drive business opportunities and support Product Management in commercial partnerships.

Qualifications

• Strong verbal and written communication skills are essential.
• Experience in business analysis is a must.
• A strong understanding of digital media, advertising, and consumer electronics is required.
• Possess strong problem-solving skills, prioritization, critical thinking, and hypothesis development.
• Ability to craft complex deals and business models is crucial.
• Proficient with MS office tools, particularly Excel and PowerPoint.
• Experience with Salesforce is necessary.

Responsibilities

• Develop and implement sales operations processes for teams.
• Maintain technical products and services documentation.
• Develop strategy specific to vertical and key accounts.
• Identify opportunities for automating reports and analytics.
• Support Business Development and Product Management in partnerships.

Skills

Strong verbal and written communication skills

Experience in business analysis

Strong understanding of digital media, advertising and consumer electronics

Strong problem-solving skills

Proficiency with MS office tools, especially Excel and PowerPoint

Proficiency with Salesforce

Job description

Key Responsibilities:

Operations:

• Develop, implement, maintain and enforce Sales Operations processes, policies & workflows for the sales and business development teams
• Develop and maintain technical products and services documentation including network diagrams, configurations, standard operating procedures, and presentations for various approval and change management boards.
• Develop and maintain technical products and services documentation for ad vendor onboarding
• Develop and maintain documentation pertaining to business processes, systems operation, product development and other technical processes.
• Develop and maintain business guidelines and ensure they comply with internal global policies and external regulations. This involves working closely with Samsung legal, privacy, product and engineering teams.
• Onboard and maintain support tools to service the organization (i.e. Salesforce, Operative, JIRA, etc.)
• Understand the need for automating process, participation in regional initiatives for such optimization and execute.
• Work and adhere to our security policies, procedures and orders.

Commercial and Business:

• Develop and deploy strategy specific to vertical, key accounts/top tier segment client.
• Understand the product feature and devise a plan for GTM, pricing, yield and SOP for Sales and Solution Team.
• Review and set up the business deals T&C’s
• Co-ordinate subsidiary deal reviews of Content Partner (Smart TV Applications) deals.
• Identify opportunities forthat will lead to an increase in sales or reduction in costs
• Create, maintain, and distribute up-to-date departmental reports as requested

Insights and Automations:

• Identify opportunities for automating reports, KPIs and work closely with Analytics team for implementation
• Participate in global and regional projects related to Analytics/Insights with thorough understanding, UAT and releases.

What we need for this role:

To be successful, you will possess the following skills and attributes:

• Strong verbal and written communication skills
• Experience in business analysis.
• Strong understanding of digital media, advertising and consumer electronics
• Strong problem-solving skills such as prioritization, critical thinking and hypothesis development
• Ability to craft complex, first of their kind deals and business models
• Proficiency with MS office tools in particular Excel and Powerpoint.
• Proficiency with Salesforce

What does success look like?

• Detail orientated mindset, comfortable navigating complex contractual obligations and ensuring systems are followed that meet agreed contractual obligations.
• Proactive business mindset, driving business opportunities through to completion.
• Supporting Business Development and Product Management teams in establishing sustainable, revenue generating commercial partnerships that enhance our products.
• Outstanding multi-tasking and teamwork capabilities.