Sales Operations Specialist

Lightstorm; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Lightstorm in Gurugram is seeking a Sales Operations professional to manage day-to-day operations across the opportunity and customer lifecycle. You will coordinate opportunity creation, approvals, contracting, onboarding, renewals, and closure while monitoring processes for compliance and efficiency.

You will utilize CRM platforms (Salesforce, HubSpot, Microsoft Dynamics) and tools like Excel, Power BI, Tableau to prepare dashboards, forecasts, and performance analyses.

Qualifications

• Bachelor's degree required in a business-related field.
• Hands-on CRM experience across leading platforms (Salesforce, HubSpot, Dynamics).
• Strong Excel/Google Sheets proficiency.
• Experience preparing reports, dashboards, forecasts, and analyses.
• Understanding of sales pipelines, contracts, order processing, and lifecycle activities.

Responsibilities

• Manage day-to-day sales operations across opportunity and customer lifecycle.
• Coordinate opportunity creation, qualification, approvals, contracting, order processing, onboarding, renewals, and closure.
• Monitor sales processes for policy compliance and approvals.
• Identify process gaps and propose improvements to increase efficiency and reduce delays.
• Maintain SOPs, process flows, checklists, and guidelines.
• Maintain data in Salesforce or other CRM platforms.
• Monitor opportunity stages, close dates, sales activities, pipeline risks, and next steps.
• Support CRM enhancements, workflow updates, user adoption, and automation initiatives.
• Prepare sales reports, dashboards, forecasts, and management updates.
• Track pipeline value, bookings, revenue, win rate, sales-cycle time, and forecast accuracy.
• Analyze sales trends and highlight stalled opportunities, risks, data gaps, and pending actions.
• Support weekly, monthly, and quarterly business reviews.
• Coordinate with Sales, Finance, Legal, Billing, Network Operations, and Customer Success to resolve operational issues.
• Track meetings, action items, decisions, dependencies, and deadlines.
• Support cross-functional projects involving CRM improvements, reporting, pricing, and customer lifecycle management.
• Guide sales teams on processes, documentation, systems, and reporting requirements.

Skills

Salesforce

HubSpot

Microsoft Dynamics

Excel

Google Sheets

Opportunity management

Communication skills

Analytical skills

Team collaboration

Education

Bachelor's degree in Business Administration, Sales, Marketing, Finance, Operations, or related

Tools

Salesforce

HubSpot

Microsoft Dynamics

Power BI

Tableau

SQL

Job description

Role & responsibilities

• Manage day-to-day sales operations across the opportunity and customer lifecycle.
• Coordinate opportunity creation, qualification, approvals, contracting, order processing, onboarding, renewals, and closure.
• Monitor sales processes to ensure compliance with internal policies and approval requirements.
• Identify process gaps and recommend improvements to increase efficiency and reduce delays.
• Maintain standard operating procedures, process flows, checklists, and operational guidelines.
• Maintain accurate opportunity, account, contact, contract, and customer data in Salesforce or other CRM platforms.
• Monitor opportunity stages, close dates, sales activities, pipeline risks, and next steps.
• Support CRM enhancements, workflow updates, user adoption, and automation initiatives.
• Prepare sales reports, dashboards, forecasts, and management updates.
• Track pipeline value, bookings, revenue, win rate, sales-cycle time, forecast accuracy, renewals, and customer onboarding.
• Analyse sales trends and highlight stalled opportunities, risks, data gaps, and pending actions.
• Support weekly, monthly, and quarterly business reviews.
• Coordinate with Sales, Finance, Legal, Billing, Network Operations, and Customer Success to resolve operational issues.
• Track meetings, action items, decisions, dependencies, and deadlines.
• Support cross-functional projects involving CRM improvements, process automation, reporting, pricing, and customer lifecycle management.
• Guide sales teams on processes, documentation, systems, and reporting requirements.

Preferred candidate profile

• Bachelor's degree in Business Administration, Sales, Marketing, Finance, Operations, or a related discipline.
• 36 years of experience in Sales Operations, Revenue Operations, Commercial Operations, Sales Support, Customer Success Operations, or a similar role.
• Hands-on experience with CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or equivalent systems.
• Strong working knowledge of Microsoft Excel or Google Sheets.
• Experience preparing sales reports, dashboards, forecasts, and performance analyses.
• Good understanding of sales pipelines, opportunity management, contracts, order processing, and customer lifecycle activities.
• Strong attention to detail, analytical ability, and the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Ability to collaborate effectively with Sales, Finance, Legal, Billing, Technical, and Customer Success teams.
• Experience in telecommunications, network services, technology, SaaS, or B2B services is preferred.
• Familiarity with Salesforce reports, dashboards, workflows, and data validation is an advantage.
• Exposure to Power BI, Tableau, SQL, or other business intelligence tools is desirable.