Business Operations Manager

Nimmi Khanna; Gurugram District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Nimmi Khanna in Gurgaon is seeking an experienced Business Operations Manager to oversee day-to-day operations across Sales, Leasing, CRM, HR coordination and MIS for our Gurgaon office. The role will work closely with senior management to ensure smooth business operations, team accountability, effective lead management and timely reporting.

Ideal candidates bring 5–10 years of experience in real estate or sales operations, strong CRM/MIS skills and the ability to drive process improvements

Qualifications

• 5-10 years of experience in real estate, sales operations or business management.
• Strong experience in CRM, MIS, Excel/Google Sheets and team coordination.
• Excellent communication, follow-up and organizational skills.
• Ability to work independently and coordinate with multiple teams.

Responsibilities

• Oversee daily Sales & Leasing operations, leads, follow-ups, site visits and closures.
• Monitor targets, performance, conversions and pipeline.
• Ensure CRM usage, lead tracking and follow-ups.
• Prepare and consolidate MIS reports for management.
• Coordinate HR activities, recruitment and onboarding.
• Oversee office administration and vendor coordination.

Skills

Team coordination

Communication

Organizational skills

Lead management

Tools

CRM

MIS

Excel/Google Sheets

Job description

We are looking for an experienced Business Operations Manager to oversee day-to-day operations across Sales, Leasing, CRM, HR coordination and MIS for our Gurgaon office.

The role will work closely with senior management to ensure smooth business operations, team accountability, effective lead management and timely reporting.

Key Responsibilities

• Oversee daily Sales & Leasing operations, leads, follow-ups, site visits and closures.
• Monitor team targets, performance, conversions and business pipeline.
• Ensure accurate and consistent CRM usage, lead tracking and follow-ups.
• Prepare and consolidate daily, weekly, and monthly MIS reports for management.
• Track employee performance, attendance, KPIs and reporting discipline.
• Coordinate routine HR activities, recruitment, onboarding and employee records.
• Ensure adherence to company processes, CRM workflows and reporting standards.
• Follow up on pending tasks and management action points.
• Identify operational gaps and improve internal processes and team coordination.
• Act as the key coordination point between management and employees.
• Oversee routine office administration and vendor coordination.

Ideal Candidate

• 5-10 years of experience, preferably in real estate, sales operations or business management.
• Strong experience in CRM, MIS, Excel/Google Sheets and team coordination.
• Excellent communication, follow-up and organizational skills.Strong understanding of sales/leasing processes and lead management.
• Proactive, accountable and comfortable working independently.
• Ability to coordinate with multiple teams and senior management.

Key Skills

Business Operations | Real Estate | Sales & Leasing | CRM | MIS | Team Management | HR Coordination | Reporting | Excel | Process Management