Business Operations Co

Veerwal Getwork Services; Pune District, Bengaluru; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Fixed salary

Comprehensive training

Job summary

Veerwal Getwork Services is seeking enthusiastic professionals to join our Business Operations Support team in Pune. You will interact with customers, assist with their queries, and support the completion of assigned processes.

Your role involves connecting with customers, collecting and updating information, and following up on cases to resolve queries while maintaining accurate records and adhering to guidelines.

Qualifications

• Graduate in any discipline; freshers with excellent communication welcome.
• Proficiency in English and Hindi is mandatory.
• Basic computer knowledge; familiarity with CRM tools is a plus.

Responsibilities

• Interact with customers, assist with queries and requests, and support processes.
• Connect with customers on assigned requests and provide necessary assistance.
• Collect and update relevant customer information.
• Follow up on cases and help complete pending queries.
• Maintain accurate records of interactions and meet productivity/quality standards.
• Adhere to company guidelines and provide timely, professional support.

Skills

Verbal communication

Interpersonal skills

Listening skills

Customer-focused

Problem-solving

Process-oriented

Self-motivated

Coordination

Education

Graduation

Tools

CRM tools

Job description

About the Role

We are looking for enthusiastic professionals to join our Business Operations Support team. The role involves interacting with customers, assisting them with their queries and requests, and supporting the completion of assigned processes.

Key Responsibilities

• Connect with customers regarding assigned requests and providing necessary assistance.
• Collect and update relevant customer information.
• Provide information and assistance as per defined processes.
• Follow up on assigned cases and assist in completion of pending customer queries.
• Maintain accurate records of interactions
• Meet defined productivity and quality standards.
• Ensure adherence to company guidelines and processes.
• Provide timely and professional support to customers.

Eligibility Criteria

• Graduate in any discipline preferred.
• 04 years of relevant experience.
• Freshers with excellent communication skills can also apply.
• Proficiency in English and Hindi is mandatory.
• Basic computer knowledge and familiarity with CRM tools will be an advantage.

Required Skills

• Excellent verbal communication and interpersonal skills.
• Good listening and coordination skills.
• Customer-focused approach.
• Ability to understand and respond to customer queries effectively.
• Process-oriented and self-motivated.
• Good problem-solving skills.

What We Offer

• Fixed salary.
• Comprehensive training on relevant processes and systems.