Business Advisory Associate-Messaging

Accenture; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Accenture in Bengaluru is seeking a Business Advisory Associate to join their Customer Support team. This role involves managing customer queries and resolving complaints through calls, emails, and chats, primarily for the US region.

The ideal candidate should have a graduation degree and experience in a related field is preferred. Strong communication skills and problem-solving abilities are essential. Applicants should be prepared to work in rotational shifts to provide optimal service.

Qualifications

• 0 to 2 years experience in Intelligent Operations.
• Strong communication and service skills required.
• Ability to handle calls, emails, and chats.

Responsibilities

• Solve routine problems through guidelines.
• Interact with your team and supervisor.
• Work in rotational shifts may be required.

Skills

Adaptable and flexible

Problem-solving skills

Written and verbal communication

Risk management

Ability to work well in a team

Education

Any Graduation

Job description

Skill required

Next Generation Customer Operations - Service Desk Non-Voice Support

Designation

Business Advisory Associate

Qualifications

Any Graduation

Years of Experience

0 to 2 years Intelligent Operations centers.

Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. We are seeking a detail-oriented and customer-focused professional to join our HR Contact Center team within the Next Generation Customer Operations process. This role is dedicated to enhancing employee and customer service through structured and optimized processes. You will be responsible for handling queries from employees, customers, and vendors of our client organizations while ensuring seamless, personalized interactions. The role requires strong communication and service skills to manage a blended support process with 60-70% of interactions handled via calls and the remaining volume divided between emails and chats. Deliver services primarily catering to the US region, requiring night shift availability as per IST. Strong problem-solving and critical/logical thinking abilities are essential. Previous experience in customer or employee support is a plus. Join us and be part of a dynamic team where you can contribute to a seamless and efficient employee and customer experience within the Next Generation Customer Operations framework! Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.

What are we looking for

• Learning Assessments
• Learning Delivery Operations
• Learning Operations
• Learning Delivery Instruction
• Adaptable and flexible
• Problem-solving skills
• Written and verbal communication
• Risk management
• Ability to work well in a team

Roles and Responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts

Qualification

Any Graduation