Operations Executive

The UrbanIndia; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Fixed salary

Comprehensive training

Job summary

The UrbanIndia in Bengaluru is seeking enthusiastic professionals to join our Business Operations Support team. You will interact with customers, assist with queries and requests, and support the completion of assigned processes.

Eligibility includes a graduate degree and 0–4 years of experience, with fluent English and Hindi. We offer a fixed salary and comprehensive training to help you grow with the company.

Qualifications

• Graduate in any discipline; preferred.
• 0–4 years of relevant experience.
• Freshers with excellent communication skills may apply.
• Proficiency in English and Hindi is mandatory.
• Basic computer knowledge; familiarity with CRM tools is an advantage.

Responsibilities

• Connect with customers regarding assigned requests and provide necessary assistance.
• Collect and update relevant customer information.
• Provide information and assistance as per defined processes.
• Follow up on assigned cases and assist in completion of pending customer queries.
• Maintain accurate records of interactions.
• Meet defined productivity and quality standards.
• Ensure adherence to company guidelines and processes.
• Provide timely and professional support to customers.

Skills

Verbal communication

Interpersonal skills

Listening skills

Coordination

Customer focus

Problem solving

Education

Graduate in any discipline

Tools

CRM tools

Job description

About The Role

We are looking for enthusiastic professionals to join our Business Operations Support team. The role involves interacting with customers, assisting them with their queries and requests, and supporting the completion of assigned processes.

Key Responsibilities

• Connect with customers regarding assigned requests and providing necessary assistance.
• Collect and update relevant customer information.
• Provide information and assistance as per defined processes.
• Follow up on assigned cases and assist in completion of pending customer queries.
• Maintain accurate records of interactions
• Meet defined productivity and quality standards.
• Ensure adherence to company guidelines and processes.
• Provide timely and professional support to customers.

Eligibility Criteria

• Graduate in any discipline preferred.
• 0–4 years of relevant experience.
• Freshers with excellent communication skills can also apply.
• Proficiency in English and Hindi is mandatory.
• Basic computer knowledge and familiarity with CRM tools will be an advantage.

Required Skills

• Excellent verbal communication and interpersonal skills.
• Good listening and coordination skills.
• Customer-focused approach.
• Ability to understand and respond to customer queries effectively.
• Process-oriented and self-motivated.
• Good problem-solving skills.

What We Offer

• Fixed salary.
• Comprehensive training on relevant processes and systems.

Skills: skills,operations,business operations,basic